Overview
Work History
Education
Skills
Timeline
Generic

KATHY SMITHSON

Cooks Hill,NSW

Overview

14
14
years of professional experience

Work History

Merchandiser

Crossmark
01.2005 - 06.2019
  • Planograms, time management, customer service, data collection, field rep, fixture installs, trainer, visual merchandising, work solo, coordinating teamwork.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Established strong vendor relationships to maintain and support business.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Organized store merchandise racks by size, style, and color.
  • Arranged consistent shelves, bins, and racks at numerous locations by following established planograms.
  • Arranged consistent shelves, bins, and racks at numerous locations by following established planograms.
  • Created visual displays to highlight new and featured products.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Developed merchandising strategy to efficiently move overstock.
  • Developed visual merchandising plans and strategies to promote store offerings.

- 05.2019
  • Stock orders, customer service, assisting the public in selecting gifts, inventory control, supervising staff, working with reps, visual merchandising, managing an online store, stock receiving, data entry, and banking.

Business Owner

Blue Star Elements- Gift Shop
01.2011 - 01.2019
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Trained and motivated employees to perform daily business functions.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Prepared annual budgets with controls to prevent overages.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Assessed damaged materials and notified maintenance personnel of needed repairs.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained new employees on proper protocols and customer service standards.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Dispensary Assistant

Doc’s
01.2008 - 01.2010
  • Working with Children Check, Service NSW, 2023
  • NSW Police Check, Service NSW, 2022
  • Packaged regulated products in appropriate exit containers.
  • Weighed, prepared and packaged different types of products.
  • Assisted customers in selecting over-the-counter medications and health care products.
  • Greeted customers at counter and provided excellent customer service.
  • Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
  • Organized pharmacy area to maintain clean and orderly environment.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Established and maintained patient profiles, updating organizational database with current information.
  • Generated labels for prescriptions and maintained accurate records.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Input patient information into computer system for prescription orders.
  • Processed payments for prescriptions and accurately completed cash and credit card transactions.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Verified patient information to correctly dispense medications.
  • Supported pharmacists with day-to-day activities and pharmacy office management functions.
  • Re-stocked shelves with prescribed medications and health care products.
  • Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
  • Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.

Education

Bachelor of Social Science - Human Services

University of Newcastle
Newcastle, NSW
06.2024

NSW - online Certificate IV- Alcohol and Other Drugs – - Drug And Alcohol

TAFE
Online
11.2023

Skills

  • POS
  • Product Merchandising and Distribution
  • Corrective Actions
  • Model Building
  • Visual Displays
  • In-Store Support
  • Social Perceptiveness
  • OSHA Standards
  • Visual Merchandising
  • Client Needs Assessment
  • Customer Relationship Management
  • Online Systems
  • Pricing Controls
  • Planogram Design
  • Educate the Sales Staff
  • Light Housekeeping
  • Computer Terminal Operations
  • POS Systems Knowledge
  • Professional Relationships
  • Retail Buying
  • Stock Rotation
  • Hand Scanners
  • Merchandise Stocking and Replenishing
  • Merchandising and Promotions
  • Team Meetings
  • Item Scanning
  • Window Displays
  • Team Goals
  • End Cap Placement
  • Providing Feedback
  • Consultations and Recommendations
  • Laptop and Mobile Device Use
  • Customer Buying Habits
  • Update Signage
  • Critical Thinking
  • Build Displays
  • Cash Register Systems
  • Credit Card Applications
  • Idea Brainstorming
  • Complex Problem-Solving
  • Markdown Procedures
  • Reading Comprehension
  • Brand Presentation
  • Dress Mannequins
  • Coordinate Racks

Timeline

Business Owner

Blue Star Elements- Gift Shop
01.2011 - 01.2019

Dispensary Assistant

Doc’s
01.2008 - 01.2010

Merchandiser

Crossmark
01.2005 - 06.2019

- 05.2019

Bachelor of Social Science - Human Services

University of Newcastle

NSW - online Certificate IV- Alcohol and Other Drugs – - Drug And Alcohol

TAFE

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