Kathy Song
Melbourne,Vic
Summary
Dynamic Retail Manager with a proven track record at Fresh Central Fruits, excelling in customer service and inventory control. Skilled in transforming store operations for peak efficiency, enhancing customer satisfaction, and significantly reducing excess stock. Expert in cash management and fostering a team-oriented environment.
Overview
18
18
years of professional experience
Work History
Retail Manager
Fresh Central Fruits
03.2015 - 10.2024
- Operating a retail business, including opening and closing procedure, cash management, stock ordering and delivery.
- Maintaining a visually appealing store, ensuring a clean environment and workspace.
- Performing daily procedures to keep the store clean, stocked, and in a well-organised fashion.
- Managing inventory control, ensuring a suitable amount of stock is present, and reducing excess unused stock.
Retail Supervisor
Oakleigh Fruit Barn
10.2006 - 06.2014
- Assisting customers in locating products according to their preferences and needs
- Training and assisting new employees on store policies and sales techniques to maximize performance efficiency.
- Enhancing store appearance with maintenance, cleaning, and organisation of product areas.
- Increasing customer satisfaction by providing service and addressing every customers concerns.
Education
Bachelor Of Industry Design -
Xi An University
ChinaMaster Of Information Technology - Information Technology
Monash University
Clayton, VICSkills
- Customer service
- Cash management
- Store operations
- Inventory control
Languages
Chinese (Mandarin)
Full Professional
English
Full Professional
Timeline
Retail Manager
Fresh Central Fruits
03.2015 - 10.2024
Retail Supervisor
Oakleigh Fruit Barn
10.2006 - 06.2014
Bachelor Of Industry Design -
Xi An University
Master Of Information Technology - Information Technology
Monash University
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