Kathy Taruia

· Scheduled a team of technicians for HVAC Maintenances, Quote approved projects, service calls and all reactive work.

· Facilitate seamless coordination between Technicians, Facility Managers & Clients to ensure the delivery of exceptional service.

· Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.

· Responsible for purchasing parts, materials & equipment for technicians as required.

· Performed administrative tasks including the processing of service reports, timesheets as well as chasing subcontractor reports and invoices.

· Collaborated closely with technicians to optimize daily schedules and maximize resources utilization.

· Tracked vendor invoicing to obtain missing paperwork and complete prompt payments.

· Using Uptick, Pronto, Corrigo and Customer Portals to schedule technicians & subcontractors.

· Used TeamUp to advise any technician Absences & Leave

• Receiving inbound and outbound calls managing 250-300 calls depending on how busy the day is, the calls include but are not limited to (All break downs on Lifts or Escalator Australia wide, General Enquirers regarding invoices, accounts, admin or lift certificates, Service Maintenance, Trapped Passengers, Sale enquiries etc
• Dispatch/Schedule jobs to over 100 technicians (Australia wide) in a timely manner.
• Assist technicians in closing off technical jobs
• Receive all emergency telephone tests from Technicians/Building Managers/Security etc
• Receive and manage calls coming through via reception or Schindler Interstate offices
• work in a team of 20 call centre representative/technician schedulers to ensure the work was evenly distributed
• Delivering exceptional customer service, going above and beyond normal expectations when answering questions and resolving disputes.
• Manage and edit after hour roster for designated service area
• enter any absences for technician into YEPR, SAP, KRONOS
• Served as a friendly, hardworking, and punctual employee.

• Coordinate 100 deliveries of customer products to their end users in line with required time frames and service specifications.
• Provide clear and accurate information regarding deliveries
• Receive inbound and make outbound phone calls and emails in order to communicate delivery information with customers and end users.
• Enter relevant information into various CRM systems from Toll and its Clients in order to correctly invoice and track deliveries throughout the process.
• Internal and external customer expectations are met in accordance with supply chain lead-time to ensure a realistic and timely delivery / relocation/ return is achieved.
• Delivery / relocation / return of equipment is ensured through the timely /accurate collation and communication of the customer’s environment and site specific information.

• Being part of the Customer Service Work Control Team who are responsible for managing, scheduling and coordinating the service activities for over 100 field service technicians across NSW
• Ensured Service calls are assigned to suitably skilled Customer Service Representatives to meet contracted response times, client expectations and minimize travel time
• Resolved Customer Service Issues
• Ensured all Service Calls are Cleared, and record required information in Aurora or FX Smart, including meter reads, Order parts/ equipment for CSRs
• Communicated effectively with customers and field support
• Proficiency in the use of Aurora, FX Smart Systems and all Microsoft Office Applications

• Assist Guests in a friendly manner, Serve Food and Beverage to guest in service food areas
• Replenishing food and beverages in the food counters and refrigerator in a timely manner
• Ensuring sufficient stock levels of amenities are available
• Wipe clean all table tops and collect soiled dishes
• Wipe clean and disinfect all glasses, door panels, wall panels, counters,directory boards and other public surfaces
• Ensure the services, hygiene, cleanliness and tidiness of the Lounge achieve total customer satisfaction and meets company standard

• Assisting in the preparation and implementation of an educational program and activities.
• Developing a stimulating, fun and educational learning environment.
• Assisting with managing children's needs, for example feeding and sleeping.
• Meeting the health and safety needs of all children.
• Performed light housekeeping duties such as tidying up toys after playtime is over.
• Monitored children's play activities to verify safety and wellness.

• Responsible for setting up, cleaning up the bar area at the start of a shift and end of shift, filling glassware cabinets, loading ice machines, removing any clutter left by the previous shift, putting out ash trays and snacks, organizing tools such as shakers, bottle openers and cutlery
• Manage the bar area of a restaurant or tavern.
• Handling Cash
• Social interaction
• Experience with TAB, KENO and Gaming
• Experience with POS system

• Providing efficient, friendly customer service
• Respond to customer queries and complaints in courteous manner.
• Register transactions & Cash Handling
• Ensure health and safety of store associates and customers
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Issued receipts, refunds, credits or change due to customers.
• Stocked shelves with merchandise when needed.