Kathy Stacy Awuor
Nairobi,Kenya
Summary
Reliable and upbeat Sales Representative successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Attentive social service specialist with background providing professional observation, assessment and individualized services. Seasoned at teaching skills to boost quality of life and promote positive interactions. Focused on delivering and propelling seamless care through consultation with caregivers.
Overview
9
9
years of professional experience
Work History
Volunteer
Kenya RedCross
02.2024 - Current
- Promoted environmental awareness with educational workshops and hands-on activities including lifesaving skills such as first aid.
- Training members on emergency and crisis management and response
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Assisted with special events and programs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Actively participated in staff meetings, contributing ideas for process improvement and program development strategies.
- Supported public relations efforts by representing the organization at various community events, building positive relationships with potential supporters.
- Facilitated community outreach to expand participation and support.
- Educated young people about strategies for driving discussions and promoting social changes.
Sales Representative
HAPPYCOW LIMITED
04.2021 - 03.2024
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Helping determine pricing schedules for promotions and negotiations.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Giving sales representations to a range of prospective clients.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and implemented sales strategies to increase profits.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Generated new leads through networking and attending industry events.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Worked to meet or exceed special targets for credit applications and specific product promotions.
Merchandiser and promoter
HAPPYCOW LIMITED
05.2015 - 03.2020
- Maintained existing business relationships through continuous client follow up, responding to client inquiries and resolving problems on their behalf
- Reported on demonstration related information (interest level, questions asked, number of samples/flyers distributed etc)
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Established positive rapport with customers, fostering loyalty and repeat business through attentive service and knowledgeable product recommendations.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
- Generated weekly, monthly and quarterly sales reports to highlight milestones and activities.
- Evaluated competitor strategies and adjusted merchandising tactics to maintain a competitive edge within the market.
- Managed promotional booth setup, creating attractive displays to draw in potential customers.
- Identified potential marketing opportunities to increase brand awareness.
- Provided valuable feedback to management regarding consumer preferences and competitor activities at promotional events.
Education
Kenya Certificate of Secondary Education -
St. George’s Girls Secondary School, Nairobi
Kenya Certificate of Primary Education -
Innercore Bethel View Academy
Diploma in social work -
Moi University
01.2022
Skills
- Positive Attitude
- Teamwork and Collaboration
- Organized and Efficient
- Attention to Detail
- Youth Mentoring
- Public Speaking
- Food Distribution
- Community Engagement
- Community Outreach
- Environmental awareness
Personal Information
- Date of Birth: 06/21/94
- Nationality: Kenyan
References
Available on Request.
Timeline
Volunteer
Kenya RedCross
02.2024 - Current
Sales Representative
HAPPYCOW LIMITED
04.2021 - 03.2024
Merchandiser and promoter
HAPPYCOW LIMITED
05.2015 - 03.2020
Kenya Certificate of Secondary Education -
St. George’s Girls Secondary School, Nairobi
Kenya Certificate of Primary Education -
Innercore Bethel View Academy
Diploma in social work -
Moi University
Similar Profiles
Dalmas kipkiruiDalmas kipkirui
Food Service Worker Volunteer at Kenya RedCrossFood Service Worker Volunteer at Kenya RedCross
Junior MakokoJunior Makoko
Public Health In Emergency Officer at Kenya RedcrossPublic Health In Emergency Officer at Kenya Redcross
Vincent WaringaVincent Waringa
Part-time volunteer at Kenya RedcrossPart-time volunteer at Kenya Redcross