Kati Brown

In partnership with my husband my role is to manage the administrative and financial aspects of a small earthworks business.

• Maintained compliance with industry regulations and updated policies accordingly.
• End of month reconciliations
• Manage and maintain client relationships
• Quotes
• Customer service
• Developed succession planning strategies to ensure the continued success and growth of the small business, even in times of transition or unforeseen challenges.

• Completed daily tasks accurately and on-time to support shop needs.
• Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
• Provided excellent customer service, promptly addressing inquiries and resolving issues.
• Increased repeat business with exceptional communication skills that fostered long-lasting customer relationships.
• Managed efficient cash register operations.
• Oversaw visual merchandising efforts, ensuring an attractive store layout that drove customer interest in products.

• Maintained a clean, safe, and inviting store environment by enforcing proper safety protocols and cleanliness standards.
• Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
• Managed cash flow effectively, ensuring accurate accounting procedures were in place for daily transactions.
• Managed inventory control, cash control, and store opening and closing procedures.
• Oversaw employee performance
• Trained team members in successful strategies to meet operational and sales targets.
• Maintained safe working environment by enforcing adherence to safety and security protocols.
• Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
• Ordered supplies, coordinated receiving and oversaw storage in compliance with health code requirements.
• Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
• Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
• Implemented effective cost control measures to reduce overheads and maintain profitability during challenging economic times.
• Optimized store layout for better customer flow and product visibility.
• Monitored and analyzed sales reports to identify opportunities for growth.
• Administration
• Banking and daily reconciliation
• Invoicing ( Wholesale)

• Customer Service
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Managed inventory control, cash control, and store opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Created and maintained safe and secure work environments for employees.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.