Katia Cipolla

- Backed up servers by checking on tables and retrieving items for guests.

- Monitored seating area and checked restrooms regularly to keep spotless.

- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

- Cultivated positive guest relations by managing information and orchestrating speedy seating.

- Filed invoices weekly to ensure payments were made on time to suppliers.

- Answered phone calls to take orders, give information on event enquiries and document reservations.

- Backed up servers by checking on tables and retrieving items for guests.

- Participated in regular team meetings to share ideas, discuss challenges, and strategize for continued success in providing top-notch customer experiences.

- Rearranged tables and chairs for large parties and retrieved high chairs for children.

- Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.

- Maintained a responsible service of alcohol throughout service.

- Greeted customers at the door and escorted to their table in a friendly manner.

- Collected deposit payments, processed transactions and updated relevant records.

- Scheduled office meetings and client appointments for staff teams.

- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.

- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

- Educated customers on promotions to enhance sales.

- Followed the highest standard of grooming and hygiene at all times.

- Encouraged teamwork to achieve assigned tasks.

- Responded to customers requests, questions and concerns to ensure they are left satisfied.

- Ensured punctuality to all shifts.

- Checked completed orders for accuracy.

- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.