Katia Espagne
Hazelwood Park,SA
Overview
16
16
years of professional experience
Work History
Store Leader
Lorna Jane
Rundle Mall
11.2022 - Current
- Other key roles include training new leadership staff members as well as new casual staff members
- The skills acquired from these positions through Lorna Jane’s multiple training sessions (LJ CONNECT, we think customer etc.) and product knowledge gained has influenced my level of customer service to a high standard creating multiple genuine customer relationships through both stores I have worked at
Assistant Store Leader
Lorna Jane
Rundle Mall
04.2022 - 11.2022
- Leading multiple teams to success whilst creating an enjoyable work environment making sure all employees have their wins celebrated whilst taking the time to work on opportunities of growth in a 1:1 setting setting individual goals and strategies with each team member to strive for KPI’s being met
Active Stylist
Lorna Jane
Westlakes
04.2021 - 04.2022
- Roles including delivering high levels of customer service, personal styling, working with KPI’s setting goals and strategies to achieve them
Front end Service
Woolworth
Unley
04.2016 - 07.2017
- Roles including high level of customer service, money handling, general cleaning, promotional work and being able to work independently and within a team environment
Support Officer
UniSA College
07.2013 - 11.2013
- The core roles of this placement involved working with year 10-12 students from low socio-economic schools as a career adviser and mentor
- This involved helping these students to develop their Personal Learning Plans (SACE subject) which entailed providing them with help and assistance to explore potential careers and set future life goals
Sandwich Artist
Subway
Adelaide, SA
10.2008 - 01.2013
Volunteer
Australia Zoo
06.2008 - 07.2008
- The core roles of this volunteer position included the cleaning and maintenance of the animal enclosures, aiding zoo employees with their animal performances and maintaining crowd control during high volume animal performances
- Crowd control enabled a high level of communication and people skills to be utilized to effectively complete these tasks
Education
Provide First Aid - HLTAID003
Australian Red Cross
06.2019
Bachelor of Psychological Science -
University of South Australia
11.2015
Child Safe Environments - Reporting Child Abuse and Neglect
TAFE SA
08.2013
SACE Certificate - Year 12 Completion
Caritas College Port Augusta
12.2010
Skills
- Negotiation
- Conflict Resolution
- Communication Skills
- Motivation
- Hardworking
- Goal Achievement
- Mental Health Knowledge
- Teamwork
- Independent Work
- Leadership
- Management
- Training
- Health and Safety Guidelines
- Punctuality
- Customer Service
- Microsoft Office Suite
- Excel
- Publisher
- PowerPoint
- Word
- Research Report Writing
- Data Analysis
- SPSS
- Psychometric Tests
Technicalabilities
- Knowledge and skills to use multiple computer programs: Microsoft Office Suite including Excel, Publisher, PowerPoint and Word
- Quantitative and qualitative research report writing experience and data analysis using SPSS and Excel
- Base knowledge of psychometric tests and some entry-level understanding of their analysis
Communityandvolunteerexperience
- Support Officer, UniSA College, 07/01/13, 11/01/13
- Volunteer, Australia Zoo, 06/01/08, 07/01/08
Personalreferees
- Bonnie Cleary, Enrolled Nurse, Calvary Hospital, Adelaide, 0412 584 801
- Jacinta Carpentineri, Senior Social Worker, Department of Child Protective Services, 0448 810 686
References
- Thalia Ticehurst, Regional Manager, Lorna Jane Westlakes and Rundle Mall, 0499 818 181
- Danielle Royds, Store Manager, Subway, Rundle Street, 0402 751 694
- Hannah Kelly, Front End Manager, Woolworths Unley, 0450 957 165
- Eliza Casey, Front End Team, Woolworths Unley, 0410 372 331
Training
- National Police Clearance, 01/01/19
- Child Safe Environments – Reporting Child Abuse and Neglect, TAFE SA, 08/01/13
- Provide First Aid – HLTAID003, Australian Red Cross, 06/01/19
Key Capabilities
- Ability to negotiate with work colleagues and resolve conflict
- Excellent communication skills (both verbally and written)
- Motivated, hardworking and committed to achieving goals
- Passionate about the mental health field
- High ability to work in a team and independent environment
- Good leadership and management skills
- Experience in training new employees in the retail field
- Understanding and knowledge of health and safety guidelines
- High achiever and punctual about meeting deadlines and goals
- Customer Service Skills
Timeline
Store Leader
Lorna Jane
11.2022 - Current
Assistant Store Leader
Lorna Jane
04.2022 - 11.2022
Active Stylist
Lorna Jane
04.2021 - 04.2022
Front end Service
Woolworth
04.2016 - 07.2017
Support Officer
UniSA College
07.2013 - 11.2013
Sandwich Artist
Subway
10.2008 - 01.2013
Volunteer
Australia Zoo
06.2008 - 07.2008
Provide First Aid - HLTAID003
Australian Red Cross
Bachelor of Psychological Science -
University of South Australia
Child Safe Environments - Reporting Child Abuse and Neglect
TAFE SA
SACE Certificate - Year 12 Completion
Caritas College Port Augusta