Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katia Koutsou

Melbourne

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Barista

Bentleigh Greens Soccer Club
11.2023 - Current
  • Promoted a welcoming atmosphere by greeting customers with a friendly manner and promptly addressing their needs.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Crew Team Member

McDonald's Restaurant
07.2020 - 11.2023
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
  • Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.

Education

South Oakleigh Secondary College
Oakleigh South, VIC

High School Diploma -

Box Hill Institute of TAFE
Melbourne, VIC
10-2023

Skills

  • Organization skills
  • Time Management
  • Customer Service
  • Active Listening
  • Critical Thinking
  • Problem-solving abilities

Languages

Greek
Native or Bilingual
English
Native or Bilingual

Timeline

Barista

Bentleigh Greens Soccer Club
11.2023 - Current

Crew Team Member

McDonald's Restaurant
07.2020 - 11.2023

South Oakleigh Secondary College

High School Diploma -

Box Hill Institute of TAFE

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Katia Koutsou