Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katia Saffioti

Svensson Heights,qld

Summary

Hi My name is Katia and I am currently 18 years old, I am a Dynamic and results-oriented professional currently working at Across the Waves Sports Club, adept in cash handling and time management , I am exceptional at fostering customer relationships. I have Excelled in enhancing customer service and retention through attentive service and conflict resolution, demonstrating both strong interpersonal skills and POS system operations proficiency. I am seeking a more permanent 9-5 job as I am aiming towards pursuing my Art Therapy and disability support service aspirations and currently am seeking a position i will thrive in.

Overview

7
7
years of professional experience

Work History

Club Staff Member

Across the Waves Sports Club
11.2021 - Current
  • Boosted membership retention with excellent communication skills and attentive assistance to member needs.
  • Developed strong relationships with club members by actively listening to their preferences and providing personalized recommendations based on their interests or goals.
  • Assisted in the planning and execution of special events, ensuring memorable experiences for attendees.
  • Collaborated with team members to ensure smooth daily operations and a consistently positive environment for members.
  • Handled conflict resolution among patrons professionally while adhering to established procedures set forth by management.
  • Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.

Birthday Party Host

Bundy Bowls
09.2020 - 04.2021
  • Ensured a memorable event for clients by creating personalized and themed party environments.
  • Maintained high standards of cleanliness and safety within the party area, contributing to positive client reviews and recommendations.
  • Protected young guests by monitoring activities and maintaining strong perimeter for activities.
  • Trained new employees on company policies, best practices in customer service excellence, as well as specific job duties associated with hosting birthday parties effectively.

Cafe Worker

Michels Patisserie
03.2019 - 02.2020
  • Maintained a clean and organized café environment, adhering to health and safety regulations.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
  • Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.

Chemist Assistant

Blooms the Chemist
02.2018 - 03.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

Health Certificate 2 - Health Student

Shalom Collage Bundaberg
Bundaberg
11-2023

Skills

  • Digital illustration
  • Cash handling and management
  • POS system operations
  • Data entry proficiency
  • Qld Police check
  • RSA
  • RSG
  • Customer Liaison Officer
  • Food Handling safety Certificate
  • Current P2 Drivers Licence

Timeline

Club Staff Member

Across the Waves Sports Club
11.2021 - Current

Birthday Party Host

Bundy Bowls
09.2020 - 04.2021

Cafe Worker

Michels Patisserie
03.2019 - 02.2020

Chemist Assistant

Blooms the Chemist
02.2018 - 03.2019

Health Certificate 2 - Health Student

Shalom Collage Bundaberg

Similar Profiles

CREATE PROFILE
Katia Saffioti