Katia Yakovlev

Housekeeping Room Attendant

George’s Bay Apartments

03.2020 - 03.2024

Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Prioritized timely maintenance for cleanliness and inventory in guest rooms, enhancing their experience.
Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Promoted a safe work environment by adhering to health and safety regulations while performing duties.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
Disposed of trash and recyclables each day to avoid waste buildup.
Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
Responded to requests from patrons for linens and toiletries.
Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
Enhanced guest comfort by adjusting room settings according to preferences noted in their reservations or previous stays.
Increased repeat guest visits by providing welcoming and clean environment in all guest rooms.
Maintained stock of clean linens and toiletries, ensuring guests always had access to necessary items.
Improved team performance by sharing best practices and cleaning tips with new staff members.
Ran special errands, including retrieving dry cleaning and making requested purchases.
Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Scrubbed floors with special cleaners and equipment to achieve deep clean.

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