SAP
Katia Alejandra Mendez
Sanchez
Zetland NSW,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Coffee Shop Manager
DA TRUCK
Zetland NSW, NSW
06.2021 - 11.2022
- Recruited, hired and trained baristas to handle workload with quality service.
- Set up daily drawers, verified totals and prepared cash deposits.
- Ordered supplies, coordinated receiving and oversaw storage in compliance with health code requirements.
- Administered payroll and maintained employee records.
- Cultivated strong team environment focused on personal accountability, customer support and business success.
- Covered business demands with well-organized schedule and delegation of assignments to coffee shop staff.
- Maximized quality assurance by completing frequent line checks.
- Reduced financial inaccuracies by using [Software] system while verifying receipts.
- Purchased food and cultivated strong vendor relationships.
Coffee Shop Manager
Two Good Eggs
Surry Hills, NSW
01.2020 - 06.2021
- Recruited, hired and trained baristas to handle workload with quality service.
- Set up daily drawers, verified totals and prepared cash deposits.
- Ordered supplies, coordinated receiving and oversaw storage in compliance with health code requirements.
- Administered payroll and maintained employee records.
- Taught staff how to avoid conflicts by anticipating customer needs.
- Cultivated strong team environment focused on personal accountability, customer support and business success.
- Oversaw daily coffee shop operations according to company policies.
- Covered business demands with well-organized schedule and delegation of assignments to coffee shop staff.
- Delivered exceptional levels of customer service by expertly training and managing staff.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 99% accuracy.
- Purchased food and cultivated strong vendor relationships.
Wait Staff Member
Gringos
Putney, NSW
01.2019 - 08.2020
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Barista
Two Good Eggs
Surry Hills, NSW
01.2019 - 01.2020
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Prepared eye-catching, creative latte art to please customers.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained regular and consistent attendance and punctuality.
- Complied with standards for merchandising, stocking and storing product.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils and seating areas daily.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Front of House Assistant
Picolo
Surry Hills, NSW
01.2018 - 01.2019
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Stayed ready for quick turnovers by pre-bussing tables.
- Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Kept hostess station neat and clean with well-stocked supplies.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
Education
MBA - Logistics And Materials Management
Torrens University
Surry Hills, NSW 03.2021 - 12.2022
Certificate in Business - Business Administration
ACBI
01.2019 - 12.2020
Skills
Budgeting
Scheduling
Cost controls
Strategic planning
Recipes and menu planning
Recruitment
MS Office
Self-Motivated
Interpersonal Communication
Planning and Coordination
Software
WORD
EXCEL
POWER POINT
PUBLISHER
Timeline
Coffee Shop Manager
DA TRUCK
06.2021 - 11.2022
MBA - Logistics And Materials Management
Torrens University
03.2021 - 12.2022
Coffee Shop Manager
Two Good Eggs
01.2020 - 06.2021
Wait Staff Member
Gringos
01.2019 - 08.2020
Barista
Two Good Eggs
01.2019 - 01.2020
Certificate in Business - Business Administration
ACBI
01.2019 - 12.2020
Front of House Assistant
Picolo
01.2018 - 01.2019