Katie Baddack
Cranbourne
Summary
Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction.
Overview
17
17
years of professional experience
Work History
Barista
Aussie Veterans Coffee Co
Boronia
10.2019 - 07.2021
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Checked brewing equipment for proper functionality.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas
- Washed and cleaned coffee maker, press and espresso machine to remove mineral and hard water deposits.
- Managed morning rush of customers daily with efficient, level-headed customer service.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Managed cash register and processed transactions with accuracy and integrity.
Barista
Gloria Jeans
Chirnside Park
03.2010 - 02.2011
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Input orders into point of sale system and handled customer payments.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Utilized POS system to receive and process customer payments.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
Salesperson
AGL
Mitcham
09.2009 - 12.2009
- Maintained accurate records of customer interactions and transactions.
- Assisted customers in selecting appropriate products or services for their needs.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Advised customers on the latest product features and benefits.
Telemarketing Sales Representative
Telstra
Burwood
03.2006 - 09.2006
- Received incoming calls from customers inquiring about products or services.
- Collaborated with team members to develop strategies for increasing sales performance.
- Resolved customer complaints in a professional manner while following company procedures.
- Assisted customers with product selection based on their needs and preferences.
Waitress
Michelangelo's Restaurant
Burwood
07.2004 - 08.2005
- Informed customers of daily specials and signature menu items.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted in seating guests at tables or booths.
- Developed positive relationships with regular customers through friendly conversation.
Education
High School Diploma -
South Oakleigh College
Oakleigh South, VIC10-2007
Some College (No Degree) -
Canterbury Girl Seconday College
Canterbury, VICSkills
- Customer service
- Coffee preparation
- Equipment maintenance
- Point of sale operation
- Health and safety compliance
- Inventory management
- Cash handling
References
References available upon request.
Timeline
Barista
Aussie Veterans Coffee Co
10.2019 - 07.2021
Barista
Gloria Jeans
03.2010 - 02.2011
Salesperson
AGL
09.2009 - 12.2009
Telemarketing Sales Representative
Telstra
03.2006 - 09.2006
Waitress
Michelangelo's Restaurant
07.2004 - 08.2005
High School Diploma -
South Oakleigh College
Some College (No Degree) -
Canterbury Girl Seconday College
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