Katie Baker
Townsville,QLD
Summary
Hospitality professional committed to delivering outstanding guest experiences. Known for ability to manage multiple tasks efficiently and seamlessly adapt to changing needs. Strong focus on team collaboration and achieving high standards, leveraging skills in communication and customer service. Hospitality professional committed to delivering outstanding guest experiences. Known for ability to manage multiple tasks efficiently and seamlessly adapt to changing needs. Strong focus on team collaboration and achieving high standards, leveraging skills in communication and customer service.
Overview
3
3
years of professional experience
Work History
Aged Care Worker
Regis Aged Care
06.2023 - 10.2024
- Assisted residents with daily living tasks, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
Personal Care Nursing Assistant
Regis
10.2023 - 12.2023
- Assisted patients with daily activities such as bathing, dressing, eating and grooming
- Provided companionship to elderly and disabled individuals by conversing, playing games and reading books
- Assisted patients with ambulation using walkers or wheelchairs in a safe manner
- Reported any changes in the condition of the patient to the nurse or supervisor promptly
- Encouraged independence among elderly or disabled persons by helping them complete tasks on their own whenever possible
- Ensured safety of residents by providing close supervision while they are completing certain activities
- Communicated and interacted effectively and tactfully with residents, visitors, families, peers and supervisors and practiced flexible, creative care in addition to mandated standard care
Bar Attendant
Marcoola surf club
02.2022 - 09.2023
- Provide high level of professional service to customers ensuring the delivery of effective and efficient hospitality services
- Build rapport with returning and regular customers
- Assist in the efficient running of the bar and gaming area
Education
Rmlv -
Bars Training
Townsville, QLDCertificate III -
Certificate III in Customer Contact
Murgon, Qld01.2022
Skills
- Strong teamwork
- Reliability and punctuality
- Initiative and Self-Motivation
- Customer service focus
- Professional Appearance
- Housekeeping standards
- Problem-solving skills
- Time Management
- Teamwork and Collaboration
- Problem-Solving
- Customer Service
- Computer Skills
- Multitasking Abilities
- Room Service
- Administrative Skills
References
- Regis Ayr, 47 830100
- Rachel Gordon, 0448 390119
Fieldsofexperience
- Retail
- Hospitality
- Cleaning
- Aged care
Timeline
Personal Care Nursing Assistant
Regis
10.2023 - 12.2023
Aged Care Worker
Regis Aged Care
06.2023 - 10.2024
Bar Attendant
Marcoola surf club
02.2022 - 09.2023
Certificate III -
Certificate III in Customer Contact
Rmlv -
Bars Training
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