Katie Baker
Townsville,QLD
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
4
4
years of professional experience
Work History
Retail Worker
Star liquor
Townsville , QLD
11.2025 - 04.2026
- Operated cash registers and processed transactions efficiently.
- Assisted customers in selecting products and answering inquiries.
- Provided product recommendations based on customer preferences and needs.
- Stocked shelves and organized merchandise for optimal presentation.
- Trained new staff on customer service and store policies.
Duty Manager
Kalmia hotel
Ayr , QLD
01.2025 - 09.2025
- Managed front desk activities, resolving guest inquiries and concerns efficiently.
- Supervised daily hotel operations to ensure exceptional guest experiences.
- Coordinated staff schedules, optimizing coverage for peak service times.
- Assisted in inventory management, ensuring adequate supplies for hotel operations.
Personal Care Nursing Assistant
Regis
Ayr, Qld
10.2023 - 05.2024
- Assisted patients with daily activities such as bathing, dressing, eating and grooming.
- Fostered companionship with elderly and disabled individuals through engaging conversations, games, and reading, enhancing their emotional well-being.
- Encouraged independence among elderly or disabled persons by helping them complete tasks on their own whenever possible.
- Ensured safety of residents by providing close supervision while they are completing certain activities.
- Promoted independence among elderly and disabled persons by guiding them to complete tasks independently, boosting their confidence and self-sufficiency.
- Provided companionship to elderly and disabled individuals by conversing, playing games and reading books.
- Facilitated effective communication with residents, visitors, families, peers, and supervisors, delivering personalized care while adhering to established standards.
Bar Attendant
Marcoola surf club
02.2022 - 09.2023
- Delivered professional service to customers, enhancing overall hospitality experience.
- Assist in the efficient running of the bar and gaming area.
- Supported smooth operations of bar and gaming area, contributing to a welcoming atmosphere.
- Restocked bar with premixed drinks and soft drinks to maintain inventory levels. as required with premixed and soft drink.
- Processed customer transactions accurately using cash register and EFTPOS machine.
Personal Care Assistant
Souther cross care
Murgon, Qld
11.2021 - 01.2022
- Supported clients in daily living activities, enhancing their comfort and independence.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Documented client care activities accurately in computerized systems to ensure proper tracking and continuity of care.
- Assisted physical therapists with exercises designed to increase strength, coordination, balance and flexibility.
- Ensured clients' personal hygiene standards, promoting health and dignity.
Education
Certificate III in Customer Contact -
Certificate-Customer Service -
Open Drivers Licence -
Cert III Individual Support -
Skills
- Point of Sale
- Cash register operation
- Inventory Management
- Sales Techniques
- Product Knowledge
- Visual Merchandising
- Customer Service
- Customer Engagement
- Conflict Resolution
- Record Keeping
- Staff training
- Team Collaboration
- Problem solving
- Time management
Fields Of Experience
- Retail
- Hospitality
- Cleaning
- Aged care
Timeline
Retail Worker
Star liquor
11.2025 - 04.2026
Duty Manager
Kalmia hotel
01.2025 - 09.2025
Personal Care Nursing Assistant
Regis
10.2023 - 05.2024
Bar Attendant
Marcoola surf club
02.2022 - 09.2023
Personal Care Assistant
Souther cross care
11.2021 - 01.2022