Katie Baran-Priceman

First point of customer interaction via phone, website leads, email, or in person.

Resolving customer issues with patience and understanding.

Maintenance of office supplies and general equipment.

Ad-hock marketing duties.

Arranging travel and accommodation for management.

using billing and lead software to support other departments with operations, project management and sales

I worked at Tap on Mitchell to supplement a brief period between leaving Wisdom and moving to Germany

• Managed a large team of up to 40 staff, supporting training, rostering, and mentoring across all shifts.
• Built a safe and supportive team culture in a high-volume, fast-paced environment.
• Helped manage customer issues with empathy and professionalism.
• Ensured compliance with local licensing, safety regulations, and employment requirements.
• Oversaw employment, payroll, daily reports, and admin processes behind the scenes.

• Coordinated digital communications across 9 departments including food, beverage, hotel and gaming.
• Developed user-friendly systems like QR-code ordering to streamline guest experience.
• Managed digital offers, reducing waste and improving communication with members.
• Collaborated with internal departments and external vendors to ensure promotions were inclusive, clear and responsible.
• Balanced creative marketing with practical client-focused thinking.

• Organized and promoted community-based programs, events, and loyalty initiatives.
• Managed customer communications across web, app, and social platforms.
• Built strong local relationships with media outlets and sponsors to support club initiatives.
• Delivered monthly performance reports to senior leadership and board members.
• Worked alongside charities to create fundraising events and fundays

• Supported company leadership with administrative tasks, creative brainstorming, budget tracking, and reporting.
• Maintained communication with customers and third-party platforms to keep product information up to date.
• Helped ensure that marketing content was accurate, clear, and appealing for a wide audience.
• Gained experience in balancing creative content with business objectives.

• Lead a sales team of 14 staff delivering fresh produce to homes.
• Helped resolve customer concerns and built long-term customer relationships.

• Supported a wide range of marketing and event planning activities, including public events and community awards.
• Assisted in the coordination of large-scale functions like the “Pride of Britain” Awards.
• Worked with editorial and commercial teams to align public messaging with audience values.
• Helped document community engagement patterns and produced reports for future planning.
• Built relationships with representatives from major brands, supporting campaigns that increased audience participation and community visibility.

• Worked closely with the founder to build a food brand from the ground up.
• Helped secure food licenses for major UK festivals, managing logistics and compliance.
• Managed staffing, supplier relationships, and daily business operations.
• Contributed to branding and public outreach strategies.
• Built lasting partnerships and helped develop inclusive practices for a broad festival audience.