Katie Broad

Whilst in my sales role here at Bela on a day to day I:

• Enhance client satisfaction by addressing concerns promptly and providing exceptional service.
• Consistently hit and exceed set commission targets week to week
• Generate additional sales opportunities with upselling and cross-selling techniques.
• Consistently meet or exceed quotas by implementing strategic sales plans and effective time management.
• Engage in friendly conversation with customer to better uncover individual needs.
• Developed strong rapport with customers and created positive impression of business.
• Recommend complementary purchases to customers, increasing revenue.
• Maintain up-to-date knowledge of industry trends for informed decision-making during client interactions.
• Develop tailored solutions in response to unique customer needs, increasing overall satisfaction.

For 6 months I have also stepped into an Admin Support role to assist with the role out of our new courses. During this time I have been:

• Organising workflow and delegating tasks effectively to ensure timely project completion without compromising quality.
• Collected, arranged, and input information into database system.
• Organised and designed new templates for course content, enhanced the visual aspects to ensure high student engagement.
• Created quizzes and tasks to complete and mark course content.
• Supported with student support and ensuring they are happy with their enrolment and the course outcomes.

• My role as a lead generator involves being dropped into a new environment daily, pitching people at the door and building rapport with them to book in a lead for our sales consultants to follow up on.
• I am continually meeting and exceeding my weekly targets and consistently performing well on a day to day basis
• This job had been a new challenge having never worked in a sales role before, it pushed me out of a comfort zone and increased my confidence a lot.

• My temporary position within Teachers Building Society allowed me to further expand my basic admin skills such as file organisation, learning new systems, dealing with face to face customers and helping a team stay in control of their day to day tasks.

• My current position as PA to the CEO and Directors/Office Manager includes a range of responsibilities and an ability to work independently as well as part of the team in the office
• Day-to-day my main responsibilities included diary management for the CEO, minute taking in meetings, appointment/travel arrangements, contact with clients, invoice progressing, finance management, fleet management, stationary/equipment ordering, IT support, HR responsibilities, telephone system management, general admin duties, events co-ordination, and banking responsibilities.

• My role here involved a variance of different responsibilities such as opening and closing of the club, 1-2-1 personal training sessions, welcome sessions for new members, cleaning of the club, sorting out of the weights, and handling membership enquiries.

• Within my previous job role I had a variety of daily tasks and jobs including minute taking, email control, stationary ordering, day to day queries, record keeping, meeting organisation, diary organisation, new starter and leaver administration control, and hotel and flight bookings.

• Whilst in this job role I held a lot of responsibility as the front of house for the spa
• My duties included opening and closing of the spa, diary management for the working therapists, sickness cover, rota management, email and telephone communication, hotel liaison, chlorine/chemical control, dealing with customer complaints, and duty management.

• Within this job role my main responsibilities included assisting customers on the shop floor and at the self-service checkouts as well as serving on the main tills.