Katie Brown
South Grafton,Nsw
Summary
Proven leader in service delivery and traffic control at ALTUS Traffic, adept in operational efficiency and fostering teamwork. Enhanced client satisfaction by significantly reducing complaints and improving productivity. Skilled in incident management and relationship building, achieving high retention rates. Demonstrated excellence in safety compliance and effective communication, ensuring project success and safety on the job.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Delivery Supervisor
ALTUS Traffic
03.2022 - 06.2024
- Coordinated cross-functional teams to ensure seamless execution of large-scale projects.
- Resource allocations
- Roster staff
- Vehicle services
- Reduced customer complaints by closely monitoring team performance and providing regular feedback.
- Increased overall productivity through effective workload distribution among team members.
- Conducted regular performance evaluations, identifying areas of improvement for each team member.
- Managed escalations effectively, resolving issues promptly while maintaining positive client relationships.
- Achieved high levels of client satisfaction with timely resolution of inquiries and issues.
- Developed strong relationships with clients, leading to increased satisfaction and retention rates.
- Created and maintained daily and weekly reports for upper management.
- Utilized proper tools and materials to adhere to safety guidelines.
- Managed efficient teams of up to 120 employees.
Traffic Controller
ALTUS Traffic
01.2021 - 02.2022
- Communicated with team members using hand signals and radios.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Assembled signs and cones to direct traffic through construction sites.
- Routed traffic around construction sites for worker and driver safety.
- Placed cones, signs and barrels to keep vehicles out of dangerous spaces.
- Directed traffic in construction sites to maintain safe conditions for workers and motorists.
- Demonstrated adaptability when faced with unexpected challenges such as severe weather or accidents, promptly adjusting strategies to maintain smooth traffic flow.
- Stood for 14 hours with "Stop/Slow" paddle directing traffic.
Traffic Controller
Workforce International
04.2016 - 01.2021
- Communicated with team members using hand signals and radios.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Assembled signs and cones to direct traffic through construction sites.
- Routed traffic around construction sites for worker and driver safety.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Directed traffic in construction sites to maintain safe conditions for workers and motorists.
- Demonstrated adaptability when faced with unexpected challenges such as severe weather or accidents, promptly adjusting strategies to maintain smooth traffic flow.
- Updated signage with correct speeds and delay warnings based on daily conditions.
- Maintained a safe work environment for construction crews by implementing appropriate traffic control measures during projects.
- Worked with foreman to create effective temporary traffic control schemes.
- Provided timely communication to motorists regarding road closures, detours, or other changes in traffic patterns through electronic message boards and signage placement.
- Stood for 14 hours with "Stop/Slow" paddle directing traffic.
Skills
- Operational Efficiency
- Incident Management
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Excellent Communication
- Safety Compliance
- Relationship Building
- Employee Safety Training
- Schedule Management
- Work Area Inspection
- Adaptability
- Billing and Accounting Support
- Resource Allocation
Certification
Traffic control
Pwztmp
White card
TMA
Roller
Moxi Operator
Hr licence
Timeline
Service Delivery Supervisor
ALTUS Traffic
03.2022 - 06.2024
Traffic Controller
ALTUS Traffic
01.2021 - 02.2022
Traffic Controller
Workforce International
04.2016 - 01.2021
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