Experienced Nursing Director skilled in strategic planning and stakeholder engagement. Successfully led operational improvements and program rollouts, showcasing strong leadership and adaptability. Proven track record of enhancing patient care and operational efficiency through effective communication and risk management.
Overview
27
27
years of professional experience
Work History
A/Nursing Director, EMCS
Healthcare Excellence and Innovation MNHHS
Fortitude Valley, QLD
04.2024 - Current
Developed and implemented comprehensive strategies to improve operational processes and organisational efficiency.
Recruited, trained, supervised, evaluated and mentored staff members.
Identified opportunities for improvement in operational performance metrics.
Conducted regular meetings with department heads to review progress on strategic initiatives.
Prepared presentations and papers for board meetings summarizing key developments within the Emergency Departments in Metro North.
Participated in several site visits within Metro North and to external stakeholders to create positive working relationships and understand the needs, strengths, and culture of each facility.
Assistant Nursing Director, PODSS QLD Expansion
Department of Reform and Health Improvement Unit - Clinical Excellence Queensland
12.2023 - 04.2024
Assist six sites throughout QLD to roll out the Post Operative Discharge Support Service safely and efficiently
Subject matter expert and implementation specialist
Onboard new sites, engage essential stakeholders, stand up working groups and guide implementation of PODSS
Provide the oversight of PODSS project implementation including data, communications, recruitment, project management and reporting
Create a template for implementation guides to ensure project in delivered in time, within budget and delivering the best possible outcomes for the health care consumers
Clinical Nurse Consultant, PODSS Project
Surgical and Intensive Care Stream, Healthcare Excellence and Innovation
07.2023 - 12.2023
Scope, develop and drive innovation through delivering a project in MNHS, specifically STARS
Align with the strategic directive of MNHS to create new partnerships and networks to demonstrate high performance project management
Work to a deadline, avoid creep of project, engage multi professional approach and leadership to PODSS
Chair stakeholder meetings and leadership working group to ensure communication of PODSS is facilitated and strategies developed
Develop templates to maintain meticulous data and present the outcomes to executive level managers
Clinical Nurse Specialist, Clinical Advice Line
Connect Your Care Program, Healthcare Excellence and Innovation
03.2023 - 07.2023
Manage the complexities of running the trial phase of a program to improve relationships between primary care providers and inpatient specialists via asynchronous and synchronous modalities
Participate in stakeholder engagement and networking to on board specialists, promote the service to GPs and broaden the uptake of the Clinical Advice Line
Ensure all loops of documentation are fulfilled and communicated to all parties in a timely manner, including business operations manual and workflow documents
Provide clinical expertise to ensure correct action is taken to most benefit users of program
Perform clinical audits of specialist outpatient lists and assist to evaluate the program for true governance to be established
Utilize virtual methods of communication to broaden networks and achieve timeframes
Registered Nurse, Anaesthetics & PACU
STARS - Herston
05.2022 - 03.2023
Direct provision of high level, culturally appropriate, patient focused care in a day surgery and recovery setting
Uptake of IT skills in iEMR
Collaboration with multi-disciplinary professionals to ensure best patient outcomes
Patient and staff education in both formal and informal settings
Extension of networks across new hospital setting and widening awareness of community services available
Registered Nurse, Emergency Department and ICU
RBWH - Herston
Brisbane, QLD
07.2016 - 05.2022
Monitored and managed various treatment and care interventions.
Updated physicians on patient test results and assisted in developing care plans.
Trained new RNs and ancillary staff members to meet patient service goals, champion standards of care, and improve overall patient satisfaction.
Facilitated patient flow during emergency situations, directing patient flow, admissions, and transfers.
Worked with management to identify and implement initiatives to increase nursing staff retention, morale, and satisfaction.
Advanced nursing competencies through participation in simulation exercises and practice improvement projects.
Provision of a very high standard of care for all patients presenting to the emergency department, including those requiring ALS, ECMO, Trauma Respond, and ICU.
Clinical Nurse Consultant: Trauma Service
RBWH - Herston
01.2008 - 07.2016
Contribute to the development of a new service to QLD Health and oversee the rollout of the Trauma Service at RBWH and other sites in QLD Health
Collaborated with multidisciplinary teams to ensure timely, safe and prioritized trauma care
Attend all Cat 1 and Cat2 Traumas and follow the patients journey throughout their hospital stay to ensure best outcomes
Participated in the tertiary survey of all multi trauma patients including chart review, imaging audit with Consultant Radiologist, pathology audit and frequent rounding with Surgeon
Educated patients about treatment care plans
Conferred with physicians during rounds, advised each on condition of patients and coordinated necessary diagnostic assessments to accomplish patient care goals
Identified physical, emotional, and social needs of patients during daily planning and addressed critical issues immediately
Reviewed charts for accuracy to reduce errors and verify completion of updates
Pursued opportunities and leveraged expertise to optimize patient care, improve outcomes and optimize performance of nursing team members
Clinical Nurse Specialist
Retrieval Services Queensland - QAS Spring Hill
06.2006 - 01.2008
Assisted the Medical Director of QAS to establish and deliver QLD Clinical Coordination
Pioneered a novel role for nurses in QLD to triage and coordinate pre hospital care
Triaged all cases and facilitated aeromedical retrieval of patients to the most appropriate health care facility in QLD
Networked with Rural and Regional hospital staff to ensure they felt supported to provide high standards of care
Collaborated with accepting bed managers, accepting specialists, aeromedical retrieval providers, Emergency Departments, ICU and QAS to ensure all transportation of patients across Queensland was achieved as promptly and safely as possible
Aeromedical Evacuation Officer
Aspen Medical - Soloman Islands
09.2005 - 12.2005
Provided Critical Care to patients requiring aeromedical evacuation in the Solomon Islands
Conducted audits on equipment and services to ensure all safety and standards were met
Educated incoming AME staff on expectation of care and service provision
Worked closely with ICU, ED and Anaesthetic Specialist when coordinating retrieval of patients
Demonstrated high skill in operations such as winching and high risk extrication
Simulation & Clinical Nurse Specialist
Rural Generalist Program, Medical Education Solutions - Brisbane
06.2004 - 09.2005
Plan, co-ordinate and execute high fidelity simulation training for Rural Generalist Program in QLD
Travel to rural and regional areas of QLD to meet and educate GPs in their own settings
Provide up-to-date, expertise level education utilizing high fidelity scenarios and simulations which are required by rural GPs to maintain competency and acquire new skills
Obtain feedback and collate data on program and extract this data to ensure the program is reaching KPIs
Clinical Nurse, Emergency Department
RBWH ET&C - Herston, QLD
01.2001 - 06.2005
Monitored and managed various treatment and care interventions
Triaged priorities, managed patient flow and strived for best patient outcomes
Established strong networks within the hospital to assist to coordinate patient care
Monitored and recorded patient condition, vital signs, recovery progress, and medication side effects
Maintained thorough, accurate and confidential documentation in medical records
Advocated for patients by supporting and respecting basic rights, values and beliefs
Trained and mentored new RNs on best practices, hospital policies and standards of care
Various Registered Nurse Roles - Critical Care
Townsville University Hospital,Hammersmith Trust NHS - London , UK
12.1997 - 12.2001
Administered individualized nursing care, applying simple and complex techniques and processes specific to needs of patient
Reported patient assessment findings and physical and psychosocial responses to nursing intervention for progress towards care goals
Assessed patients by observing symptoms and collecting history and physical information to report to treatment team
Answered patient and family questions to educate on optimal treatment procedures
Participated in bedside reporting and handoff at change of shift and for patient transfers
Assessed and prepared patients for procedures, performing initial and ongoing patient assessments
Monitored and recorded patient condition, vital signs, recovery progress, and medication side effects
Education
Leading Through Projects
Helix Hub
Fortitude Valley
03-2023
Pharmacology in Anaesthetics
STARS
Herston
02-2023
Simulation Facilitator
PARTY Program
Herston
09-2015
Trauma Nursing Core Course -
Australian College Emergency Nursing
Sydney
01.2008
Perioperative Nursing Skills Course -
TPCH
01.2008
Rural Generalist Pathway Program
Medical Education Solutions
QLD
05-2005
Post Graduate Certificate Critical Care -
QUT
Kelvin Grove
01.2005
Bachelor of Science Nursing Science -
James Cook University
Townsville
01.1997
Skills
Emotional intelligence
Stakeholder engagement
Executive and department reporting
Strategic planning
Risk mitigation and management
Positive culture cultivation
Program / Project Evaluation
Adaptability
Strong leadership
Effective communication
High performance through operational outputs
Change management
References
Prof Jason Jenkins, Executive Director, Surgery and Intensive Care Stream, HEI, 0411 337 558, jason.jenkins@health.qld.gov.au
Ila Stuer, A/Director Clinical Streams, HEI, 0408 471 343, ila.stuer@health.qld.gov.au
Fiona Packwood, Nursing Director Critical Care, Redcliffe Hospital, 0410 427 401, fiona.packwood@health.qld.gov.au
Accomplishments
Nominated for Metro North Excellence Awards, STARS PODSS 2024
Metro North Nursing and Midwifery Showcase 2024: Best Education, Workforce, Implementation Award
Timeline
A/Nursing Director, EMCS
Healthcare Excellence and Innovation MNHHS
04.2024 - Current
Assistant Nursing Director, PODSS QLD Expansion
Department of Reform and Health Improvement Unit - Clinical Excellence Queensland
12.2023 - 04.2024
Clinical Nurse Consultant, PODSS Project
Surgical and Intensive Care Stream, Healthcare Excellence and Innovation
07.2023 - 12.2023
Clinical Nurse Specialist, Clinical Advice Line
Connect Your Care Program, Healthcare Excellence and Innovation
03.2023 - 07.2023
Registered Nurse, Anaesthetics & PACU
STARS - Herston
05.2022 - 03.2023
Registered Nurse, Emergency Department and ICU
RBWH - Herston
07.2016 - 05.2022
Clinical Nurse Consultant: Trauma Service
RBWH - Herston
01.2008 - 07.2016
Clinical Nurse Specialist
Retrieval Services Queensland - QAS Spring Hill
06.2006 - 01.2008
Aeromedical Evacuation Officer
Aspen Medical - Soloman Islands
09.2005 - 12.2005
Simulation & Clinical Nurse Specialist
Rural Generalist Program, Medical Education Solutions - Brisbane
06.2004 - 09.2005
Clinical Nurse, Emergency Department
RBWH ET&C - Herston, QLD
01.2001 - 06.2005
Various Registered Nurse Roles - Critical Care
Townsville University Hospital,Hammersmith Trust NHS - London , UK
Student Mentor at St.Chavara center for Teaching Excellence and Educational Innovation (SCCTEEI)Student Mentor at St.Chavara center for Teaching Excellence and Educational Innovation (SCCTEEI)
Manager of Accounting & Operations at Centre For Excellence In Mining InnovationManager of Accounting & Operations at Centre For Excellence In Mining Innovation