Summary
Overview
Work History
Education
Skills
Timeline
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Katie Carter

Avoca Beach,NSW

Summary

Dedicated retail and hospitality professional known for reliability and exceptional customer service. Proven ability to engage customers and maintain high satisfaction levels in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Retail Worker

Sukisu
Central Coast, New South Wales
05.2024 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
  • Helped customers complete purchases, locate items, and join reward programs.

Hospitality Waiter

Arc. Est
Terrigal, New South Wales
05.2025 - 07.2025
  • Provided exceptional customer service in a high-end dining environment.
  • Provided guests with information about menu items, made suggestions and took orders.
  • Followed up with guests after meals to ensure satisfaction with overall experience.
  • Prepared tables, rolled silverware and expertly polished glassware for optimal presentation.
  • Greeted guests upon arrival and escorted them to their assigned tables.
  • Informed customers of daily specials and signature menu items.

Hospitality Worker

Waves Cafe
Avoca Beach, New South Wales
11.2020 - 04.2025
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Enhanced guest satisfaction by providing exceptional customer service, and promptly addressing concerns.
  • Prepared food and beverages, and verified adherence to quality and safe food-handling standards.
  • Communicated with customers to promptly resolve complaints, and address inquiries.
  • Delivered excellent customer service to support the company's reputation and patron satisfaction.
  • Performed general cleaning by sweeping and mopping floors, washing dishes, and emptying trash.

Food and Beverage Attendant

Park Hyatt
Japan, Niseko
12.2024 - 01.2025
  • Maintained a clean and organized restaurant to comply with hygiene and health regulations.
  • Cleared the area, cleaned, and wiped the tables and chairs to remove residue and comply with hygiene standards.
  • Greeted guests to provide a friendly and welcoming experience.
  • Opened, poured, and served hot and cold beverages to customers to complement the food and dining experience.
  • Maintained stock levels of cups, lids, straws, and condiments throughout the shift.
  • Maintained clean and organized dining areas for an enjoyable guest experience.

Education

High School Diploma -

Central Coast Adventist School
Erina, NSW
09-2022

Skills

  • Customer service
  • Professional appearance
  • Reliability and punctuality
  • Problem solving
  • Effective communication
  • Customer engagement
  • Friendly and helpful
  • Adaptable and flexible
  • Honest and dependable
  • Goal-driven
  • Time management
  • Store cleaning

Timeline

Hospitality Waiter

Arc. Est
05.2025 - 07.2025

Food and Beverage Attendant

Park Hyatt
12.2024 - 01.2025

Retail Worker

Sukisu
05.2024 - Current

Hospitality Worker

Waves Cafe
11.2020 - 04.2025

High School Diploma -

Central Coast Adventist School

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Katie Carter