Katie Chapman
112 McClellands Rd Bucca,NSW
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
24
24
years of professional experience
Work History
Senior Revenue Officer
The City Of Coffs Harbour
2011.05 - Current
- Provide exceptional customer service to address stakeholder inquiries and resolve disputes quickly.
- Maintain detailed case documentation, ensuring confidentiality, accurate recordkeeping and streamlined communication among team members.
- Contribute to a positive work environment through proactive collaboration and effective communication.
- Provide feedback, training and coaching to staff.
- Support management with reporting needs, enabling informed decision-making regarding revenue collection efforts.
- Co-ordination of debt recovery processes for overdue rate and water balances, and sundry debtor accounts.
- Increase productivity by implementing process improvement strategies and detailed instructions and providing training.
- Assist in the development of new policies and procedures for more efficient workplace practices.
- Participate in continuous professional development opportunities to stay current on industry best practices in revenue collections.
- Mentor staff members in various departments of the City, sharing valuable knowledge gained from years of experience .
- Interpret and apply local government legislation in order to ensure tasks are completed within legislative timeframes/guidelines.
- Project management - leading the work of a team to achieve all project goals within the given constraints.
Finance Officer - Debtors
Narrabri Shire Council
2009.03 - 2011.05
- Management of Council investments, term deposits and banking facilities
- Maintenance and renting of Council property leases
- Conducting the annual sale of land- unpaid rates sale
- Invoicing of all debtor accounts, reconciling monthly worksheets and ensuring invoices are received and paid within credit terms
- Disbursement and reconciliation of Private Works job numbers
- Invoicing relevant individuals and companies when relevant jobs are completed
- Communicating with outstanding rate payers and debtors, over the phone, front counter and in written form
- Producing reports to be raised at council meeting
- Accounts to be written off, policies and updates on previous resolved items
- Supervision and training of reporting staff
- Acting in the position of Senior Finance Officer when required.
Senior Personal Banker/Relief Branch Manager
ANZ – Brisbane North
2005.05 - 2009.03
- Running of branch environment- working independently and as part of a team
- Coaching, training and development of staff
- Performing management relief in 10 branches within the district
- Reporting and calibrating sales data
- Ensuring branch is compliant within health and safety standards
- Liaising with ANZ Business partners and developing action plans for continued growth, development and community awareness
- Daily/Weekly/Monthly reconciliation of branch accounts
- First point of call for customer complaints and resolution within ANZ guidelines
- Customer Service/Enquiries.
Personal Finance Representative
GE Money – Coffs Harbour
2002.07 - 2005.05
- Sale of consumer loans and credit insurance products
- Managing/collecting on delinquent accounts
- Liaising with Car yards and promoting products
- Acting in the Branch Manager position
- Training Staff/Mentoring Staff
- Handling/Processing of branch accounts.
Domestic Insurance Broker/Broker Assistant
Oxley Insurance Brokers
2000.02 - 2002.06
- Selling domestic insurance
- Processing claims
- Contacting overdue accounts
- Liaising with Insurance companies
- Assisting Brokers with processing Contracts
- Assisting Brokers with quotes
- Training new staff members/receptionists.
Education
Certificate IV in Training And Assessment
International Teacher Training Academy Australia
Coffs Harbour2024
Diploma of Management
Enterprise And Training Company Ltd
Coffs Harbour2015
Emerging Leaders Program
Coffs Harbour City Council2013
Certificate IV in Accounting
North Coast Institute of Tafe
Coffs Harbour2012
Customer Service And Your Workplace
North Coast Institute of Tafe
Coffs Harbour 2010
Transformational Coaching
ANZ Learning & Development
Brisbane2009
Skills
- Time Management
- Reliability
- Self Motivation
- Teamwork and Collaboration
- Organisational Skills
- Multitasking
- Decision-Making
- Effective Communication
- Problem-Solving
- Debt management
References
References can be provided upon request
Timeline
Senior Revenue Officer
The City Of Coffs Harbour
2011.05 - Current
Finance Officer - Debtors
Narrabri Shire Council
2009.03 - 2011.05
Senior Personal Banker/Relief Branch Manager
ANZ – Brisbane North
2005.05 - 2009.03
Personal Finance Representative
GE Money – Coffs Harbour
2002.07 - 2005.05
Domestic Insurance Broker/Broker Assistant
Oxley Insurance Brokers
2000.02 - 2002.06
Certificate IV in Training And Assessment
International Teacher Training Academy Australia
Diploma of Management
Enterprise And Training Company Ltd
Emerging Leaders Program
Certificate IV in Accounting
North Coast Institute of Tafe
Customer Service And Your Workplace
North Coast Institute of Tafe
Transformational Coaching
ANZ Learning & Development
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