Katie Coco
Attwood
Summary
I am keen to build on my customer service skills in an environment, which is challenging. I will be applying all the knowledge and skills from my studies and past experiences to demonstrate that I am able to work under pressure and capable of working in a team environment at a high level of consistency.
Overview
7
7
years of professional experience
Work History
Customer Service Sales Assistant
Totally Workwear
02.2022 - Current
- Provided exceptional customer service to customers.
- Organized workflow and delegated tasks effectively to ensure timely project completion.
- Delivered excellent customer service through prompt responses to customer inquiries.
- Liaising with suppliers.
- Admin tasks.
- Keeping track of stock ETAs.
Customer Service Sales Assistant
Harris Scarfe
07.2019 - 02.2022
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Warehouse Packer
StarTrack
09.2018 - 06.2019
- Pulled orders quickly to maintain demanding productivity goals.
- Checked packing slips and other documentation to appropriately box items requested.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
Donut King
12.2016 - 12.2018
Education
No Degree - VCAL
Kangan Institute
Melbourne, VIC01.2014
No Degree -
Gladstone Park Secondary College
Gladstone Park, VIC12.2013
Skills
- Completed the following course in order to emphasize skills:
- Certificate II in Tourism – (Completed 2014)
- Certificate II in Retail (Completed 2014)
- RSA (Completed 2017)
- Certificate III in Retail (Completed 2017)
- Strong organisation skills
- Excellent customer service
- High level of time management skills
- Constantly setting goals to achieve
- Ability to work unsupervised and as part of a team
- Ability to multi-task
- First Aid Certificate (Completed 2023)
Community Work
- Ardlie Street early learning centre, 2013
- St. Anne’s Aged Care Westmeadows, 2013 - 2014
References
- Amy Hillyear, Store Manager, Totally Workwear, 0424 991812
- Renee Taylor, Manager, Harris Scarfe, 0410 764 383
- Paije Nield, Leading hand, StarTrack, 0411 581 798
Timeline
Customer Service Sales Assistant
Totally Workwear
02.2022 - Current
Customer Service Sales Assistant
Harris Scarfe
07.2019 - 02.2022
Warehouse Packer
StarTrack
09.2018 - 06.2019
Donut King
12.2016 - 12.2018
No Degree - VCAL
Kangan Institute
No Degree -
Gladstone Park Secondary College
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