Katie Cowen

Work History

Vale Hotel

07.2019 - Current

Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Maintained stock levels of cups, lids, straws, and condiments throughout shift.
Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
Trained new staff members on company policies and procedures.
Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
Maintained clean and organized restaurant to comply with hygiene and health regulations.
Provided guests with information about menu items, specials and promotions to provide quality service.
Greeted and seated guests to provide friendly and welcoming experience.
Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Monitored food and beverage supplies, assisting with restocking when needed.

Mundingburra Fish Bar

11.2016 - 11.2023

Townsville Yacht Club

11.2013 - 07.2019

Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Maintained stock levels of cups, lids, straws, and condiments throughout shift.
Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
Trained new staff members on company policies and procedures.
Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
Provided guests with information about menu items, specials and promotions to provide quality service.
Greeted and seated guests to provide friendly and welcoming experience.
Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.

Tom's Tavern

08.2010 - 11.2013

Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Maintained stock levels of cups, lids, straws, and condiments throughout shift.