Summary
Overview
Work History
Education
Skills
Timeline
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Katie Cronin

Seaford,SA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

19
19
years of professional experience

Work History

Assistant Store Manager

Woolworths
09.2010 - Current
  • Currently Manage a team of 165 employees
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Created and maintained safe and secure work environments for employees.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Assisted in recruiting, hiring and training of team members.
  • Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.

Bakery Manager

Woolworths
12.2009 - 09.2010
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Maintained and controlled inventory of baked goods.
  • Maintained cleanliness and hygiene in bakery premises.
  • Established performance goals and empowered bakers to exceed targets.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.

Customer Service Manager

Woolworths
01.2005 - 11.2009
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Certificate IV - Accounting And Bookkeeping

Australian College of Business And Training
Australia
03.2024

Diploma - Business And Commerce

Tafe
Elizabeth
10.2013

Skills

  • Manage Budgets
  • Goals and Performance
  • Time Management
  • Sales Strategies
  • Staff Management
  • Customer Service
  • Employee Scheduling
  • Attention to Detail
  • Financial Management

Timeline

Assistant Store Manager

Woolworths
09.2010 - Current

Bakery Manager

Woolworths
12.2009 - 09.2010

Customer Service Manager

Woolworths
01.2005 - 11.2009

Certificate IV - Accounting And Bookkeeping

Australian College of Business And Training

Diploma - Business And Commerce

Tafe

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Katie Cronin