Summary
Overview
Work History
Education
Skills
Timeline
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Katie Cronin

Summary

Dynamic professional with a proven track record at Emirates Airlines, excelling in customer service. Recognized for enhancing guest satisfaction through attention to detail and effective conflict resolution. Reliable and adaptable, known for strong communication skills and commitment to achieving results.

Overview

3
3
years of professional experience

Work History

Hotel Assistant

The Royal Hotel Spring Ridge
03.2025 - 06.2025
  • Contributed to revenue growth by upselling hotel amenities and services
  • Provided personalized assistance to guests with special needs or requests.
  • Improved guest satisfaction by providing exceptional customer service.

Cabin Crew Member

Emirates Airlines
02.2023 - 12.2024
  • Managed challenging situations such as handling unruly passengers and medical cases.
  • Maintained cabin safety by conducting safety and security checks, adhering to company regulations
  • Enhanced customer satisfaction by providing exceptional in-flight service.

Administrative Assistant

Sherry FitzGerald O'Neill
06.2022 - 02.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies.
  • Delivered excellent customer service through prompt responses to client inquiries and addressing concerns effectively.

Education

Bachelor of Arts - Social Sciences

University College Cork
Cork, Ireland
10-2022

Skills

  • Reliability and punctuality
  • Cultural sensitivity
  • Customer assistance
  • Initiative-taking
  • Guest relations management

Timeline

Hotel Assistant

The Royal Hotel Spring Ridge
03.2025 - 06.2025

Cabin Crew Member

Emirates Airlines
02.2023 - 12.2024

Administrative Assistant

Sherry FitzGerald O'Neill
06.2022 - 02.2023

Bachelor of Arts - Social Sciences

University College Cork

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Katie Cronin