Katie Dick
Brighton,Tas
Summary
Dedicated and compassionate Enrolled Nurse (EN) with progressive career history in direct patient care and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinical Case Manager
The District Nurses
12.2023 - Current
- Partnered with physicians, physiotherapists, occupational therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Worked with nursing agencies to implement care for clients that were palliative and required urgent care.
- Served as a trusted advocate for vulnerable populations including elderly individuals or those living with chronic conditions, striving to ensure their healthcare needs were met effectively and compassionately.
- Maintained up-to-date knowledge of relevant policies, procedures, regulations, guidelines related to clinical case management practice, ensuring compliance across all professional activities.
Case Manager
Southern Cross Care
06.2023 - 09.2023
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented risk management plans for clients at risk of harm to provide protection.
- Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Established and maintained relationships with key stakeholders.
Enrolled Nurse
Uniting Age Well
05.2023 - 06.2023
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Performed routine wound care and dressing changes on schedule.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Undertook a variety of shifts including Morning, Afternoon and Night shift.
Quality Coordinator
Queen Victoria Care
06.2021 - 04.2023
- Assisted with quality control audits.
- Coordinated infection control procedures alongside the IPC Lead to protect residents from infections and keep QVC compliant with Public Health Recommendations
- Reported resident and staff vaccination weekly on My Aged Care
- Assisted with leading COVID Outbreaks including direct communication with ACEOC, PHEOC and the Commonwealth
- Quarterly reporting through QPS including Mandatory Indicators
- Reviewal of Policy and Procedures, including implementation of a new system relating to compliance
- Filled in chairing Multi-D meetings and prepared information for these meetings
- Responsible for updating the risk based questions
- Gathered information, prepared data and wrote Clinical Governance Papers, Coroners Responses and SIRS
- Investigation of complaints, incidents and feedback
- Assisted with rostering and interviews for cleaning, care and nursing staff
Enrolled Nurse
Queen Victoria Care
06.2018 - 06.2021
- Managed quality care for residents with a range of health care issues
- Responsibility for 37 residents and 4 staff each shift on the a wing
- Undertook admissions and worked with ACFI schedule of 28 days
- Safe administration medications via oral, subcutaneous injections, syringe driver and intramuscular injections and monitored responses
- Worked alongside students educating them in proper techniques, care standards, operational procedures, and safety protocols
- Completing documentation including Progress Notes, Assessments, Charting and Incident Reports
- Communication with families, doctors and pharmacists including case conferences, telephone calls and face to face discussions
Extended Care Assistant
Uniting Agewell
12.2015 - 08.2018
- Engaged residents in meaningful conversation, socialising, and activity while providing personal care assistance.
- Built and maintained rapport with clients and family members to facilitate carer to resident relationship.
- Provided compassionate and resident-focused care
- Supported daily hygiene needs of residents by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Entrusted to handle confidential and sensitive situations in professional matter.
Education
Diploma of Nursing -
TasTafe
Clarence Campus04.2018
Skills
- Documentation Management
- Time Management
- Knowledge of Auditing Systems
- Policy and Procedure Compliance
- Nursing Staff Leadership
- Patient Assessments
- Compassionate and Caring
- Complaint Investigations
- Patient Care
- COVID-19 Safety Policies
Certification
- Diploma of Nursing
- Certificate III in Disability
- Certificate III in Aged Care
- Certificate III in Home and Community Care
- WHS for Health and Safety Representatives (2022)
Timeline
Clinical Case Manager
The District Nurses
12.2023 - Current
Case Manager
Southern Cross Care
06.2023 - 09.2023
Enrolled Nurse
Uniting Age Well
05.2023 - 06.2023
Quality Coordinator
Queen Victoria Care
06.2021 - 04.2023
Enrolled Nurse
Queen Victoria Care
06.2018 - 06.2021
Extended Care Assistant
Uniting Agewell
12.2015 - 08.2018
Diploma of Nursing -
TasTafe
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