Katie Donovan
Mount Samson,QLD
Summary
In my previous role at Albion Park Harness Racing Club, I gained valuable experience excelling in team leadership and customer service.
As a strong leader and problem-solver I was dedicated to streamlining operations to decrease costs and promote organisational efficiency. I was independent in decision-making skills and sound judgment to positively impact company success. I have a history of success coordinating and monitoring operations across various departments within a small team.
I am highly committed to a hardworking mentality to maintain quality of services and products.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations, Events & Function Manager
Albion Park Harness Racing Club
08.2022 - 09.2025
- Assisted in daily operational tasks, ensuring smooth workflow and adherence to safety protocols.
- Supported team members with training on new tools and processes for improved efficiency.
- Monitored and controlled inventory levels, contributing to effective stock management and replenishment strategies, including all stock ordering.
- Engaged in problem-solving discussions, providing insights for process improvements and operational challenges.
- Collaborated with cross-functional teams to streamline communication and enhance project outcomes.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Collaborated with vendors to negotiate contracts and secure necessary services
- Executed marketing strategies to promote events, enhancing attendance and engagement
- Coordinated schedules and timelines for events.
- Developed event timelines and schedules to optimize workflow and resource allocation
- Utilized social media to promote events and increase attendance.
- Oversaw event registration process by collecting and tracking attendee information.
- Verified payroll, vacation and sick time hours to support accounting processes.
Assistant Front of Shop Manager - Bakery
Dayboro Bakery
03.2011 - 08.2022
- Oversaw daily shop operations, ensuring optimal customer service and satisfaction.
- Trained and mentored staff on product knowledge and sales techniques.
- Managed inventory levels, implementing efficient stock control processes.
- Developed promotional strategies to increase store visibility and sales growth.
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Certification
Bramwell Partners' Lead with Confidence Course
April 2023
Timeline
Operations, Events & Function Manager
Albion Park Harness Racing Club
08.2022 - 09.2025
Assistant Front of Shop Manager - Bakery
Dayboro Bakery
03.2011 - 08.2022