Katie Dunn

• Used POS system to process sales, returns, online orders, and gift card activations.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Stocked merchandise, clearly labelling items, and arranging according to size or colour.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Collaborated with team members to accomplish sales goals and improve overall store performance.
• Resolved customer complaints professionally, maintaining a positive brand image.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Approved regular payroll submissions for employees.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

• Managed inventory control, cash control, and store opening and closing procedures.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

See above.

See above.