Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Katie Franich

Katie Franich

Burleigh Heads

Summary

A collaborative and committed restaurant management professional, with a visible passion for delivering an exceptional and engaging dining experience for all.

Confidently able to handle multiple scenarios simultaneously, delegate efficiently, and use sound judgement to positively impact company success.

Extensive planning and operations experience, partnered with instinctive customer relations and interpersonal skills, allows the creation of rewarding relationships with patrons, stakeholders and staff.

Skilled in staff training and development, with a level of integrity that promotes high standards and empowers an elevated level of engagement and performance.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Senior Waitress

Little Truffle - Ridgeway Group
01.2024 - Current
  • Enhanced customer satisfaction by providing attentive, personalised, efficient service in a fine dining environment.
  • Increased repeat business by establishing rapport with guests and remembering personal preferences for food and beverages.
  • Improved overall dining experience by attentively addressing guest inquiries or concerns regarding wine selections or pairings from an extensive local and international wine list.
  • Assisted management in improving overall dining experience through constructive feedback and suggestions.
  • Supporting catering and bar crews at functions at the wider Ridgeway Group locations on weekends.

Venue Manager

Little Tommy’s Italian
10.2022 - 12.2023
  • Management of a 44 seat venue with 6 total staff, open 5-10pm, Wednesday-Sunday.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Strong food and beverage knowledge, across kitchen inventory to be able to provide customers with off menu items to accommodate dietary requirements
  • Carefully interviewed, selected, trained, and supervised staff, in both kitchen and front of house.
  • Led and directed team members on both sides of the pass on effective methods, operations, and procedures. Supported kitchen to implement systems that would ensure maximum revenue could be made from each table.
  • Managed staff schedules and maintained adequate coverage for all shifts, keeping staff costs below 14%.
  • Responsible for ensuring on site compliance with OH&S, RSA and OLGR polices.
  • Reconciled all transactions to maintain accurate records via Lightspeed. Managed opening and closing procedures, and reporting to management/owners.
  • Responsible for managing bar stock, ordering all equipment, disposables, restaurant equipment, from table cloths to cutlery. Responsible for fixing tables, chairs etc.
  • Developed promotional ideas to drive sales, developed a project plan (with costs) to enhance the appearance of the dining area, alongside a promotional plan for a soft relaunch for the restaurants 1 year anniversary.
  • Created and maintained genuine connections with regulars and built a fun and safe community space within our little slice of Currumbin.

Senior Waiter

Tommy’s Italian
06.2022 - 10.2022
  • Committed to learning the business from the ground up, starting as a food runner and moving to section waitress after two weeks.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals.
  • Engaged with the owner of the business in the early stages of the second restaurant's development, expressing my interest in its management.
  • Successfully appointed to Venue Manager for Little Tommy's.

Education

Bachelor Of Communications - Communications

Auckland University of Technology
Auckland, New Zealand
11.2006

Skills

  • Advanced Food & Wine Knowledge
  • Operations Management
  • Staff Management
  • Customer Engagement
  • Performance Management
  • Recruitment
  • Service Coordination
  • Vendor Relations

Certification

  • RSA Queensland - Current

Timeline

Senior Waitress

Little Truffle - Ridgeway Group
01.2024 - Current

Venue Manager

Little Tommy’s Italian
10.2022 - 12.2023

Senior Waiter

Tommy’s Italian
06.2022 - 10.2022

Bachelor Of Communications - Communications

Auckland University of Technology

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Katie Franich