Katie Galligan
Randwick,Australia
Summary
Dynamic professional with a proven track record in sales consultation and team building, demonstrated during my tenure at Mercury Ways LTD. Leveraged outstanding customer service and marketing skills to exceed weekly targets, enhancing client engagement and cross-selling opportunities. Adept at creating impactful, collaborative learning environments, consistently achieving and surpassing goals with a reliable and proactive approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Charity Sales Representative
Mercury Ways LTD
Sydney, NSW
11.2024 - Current
- Worked as part of a face-to-face marketing team
- Spoke to the public with passion and drive.
- Dealt with rejection and objection handling.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Working towards a weekly target and KPIs.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Identified opportunities for cross-selling additional products and services.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Listened to customer needs to identify and recommend best products and services.
Primary School Teacher
Department of Education
Ireland
09.2022 - 11.2024
- Integrated variety of educational programs to develop strong academic foundation.
- Conducted regular parent-teacher conferences to discuss student progress and concerns.
- Employed online learning management systems and other diverse instructional resources to offer students remote assistance with assignments.
- Organized and led educational field trips to extend learning beyond the classroom.
- Coordinated with special education teachers to adapt curriculum for students with special needs.
- Incorporated technology into classroom activities to enhance learning experiences.
Assistant Principal
Coláiste na bhFiann
Dunshaughlin, Ireland
01.2015 - 11.2024
- Fluent Irish speaker
- Assistant Principal on Gaeltacht courses for students looking to learn Irish
- Organising all events and activities for the day and evening
- Dealing with personal information on a professional level
- Providing a warm and welcoming style of service to parents and pupils at all times
- Ensuring emails, messages, calls and letters were all managed in a timely manner
- Maintaining a professional front and back of house with a high standard of presentation at all times
- Monitoring and maintaining stationary, orders and anything else necessary
Bartender
Imperial Bar and Nightclub
Cavan
01.2021 - 01.2023
- Effectively multitasked within fast-paced environment.
- Performed opening and closing duties including restocking supplies.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Monitored bar inventory and promptly restocked low items before depletion.
- Arranged bottles and glasses behind bar to make attractive displays.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Health Care Assistant
Comfort Keepers Home Care
Ardee, Ireland
01.2020 - 01.2021
- Completed 2 QQI module in care of the elderly and vulnerable
- Utilized strong organizational skills while managing multiple tasks simultaneously.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Helped feed residents who are unable to feed themselves due to disability or illness.
- Provided assistance to patients with activities of daily living, such as bathing and dressing.
Front Desk Receptionist
Kool Kids Ltd
Cavan, Ireland
01.2018 - 01.2019
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Updated customer information in databases regularly to ensure accuracy of records.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Greeted customers warmly and made them feel welcome.
Education
Bachelor of Education - through the medium of Irish
Marino Institute of Education
Dublin, Ireland07-2023
Skills
- Sales consultation
- Closing techniques
- Collaborative learning
- Public speaking
- Team building
- Safe service compliance
- Customer service expertise
- Highly reliable
- Outstanding customer service
- Marketing and sales experience
References
- Marie Brady, Vice Principal, St. Clares Cavan, mbrady@stclares.ie
- Niamh McCauley, Principal, Coláiste na bhFiann, Niamh.mccauley3@gmail.com
Personal Information
Date of Birth: 12/13/00
Certification
- Working with Children Check
Timeline
Charity Sales Representative
Mercury Ways LTD
11.2024 - Current
Primary School Teacher
Department of Education
09.2022 - 11.2024
Bartender
Imperial Bar and Nightclub
01.2021 - 01.2023
Health Care Assistant
Comfort Keepers Home Care
01.2020 - 01.2021
Front Desk Receptionist
Kool Kids Ltd
01.2018 - 01.2019
Assistant Principal
Coláiste na bhFiann
01.2015 - 11.2024
Bachelor of Education - through the medium of Irish
Marino Institute of Education
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