Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Katie Gibson

Medowie,NSW

Summary

I am a Multi-tasking Veterinary Receptionist known for being compassionate, professional and dependable. Skilled in customer service, record keeping and appointment scheduling. Pursuing a position where well-honed office skills will be appreciated. I enjoy building relationships with clients to enhance their veterinary experience and pride myself in my Customer Service skills. I was responsible for Debt collection, providing this service in a compassionate professional manner.

Overview

11
11
years of professional experience

Work History

Veterinary Receptionist

Duncan McGinness Veterinary Surgeons
10.2018 - 04.2024
  • Managed multi-line phone system and pleasantly greeted patients.
  • Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
  • Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
  • Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
  • Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
  • Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
  • Maintained confidentiality of sensitive client information while handling financial transactions accurately.
  • Cultivated strong relationships with local pet-related businesses to enhance referral networks for the clinic.
  • Monitored inventory levels and placed orders for office supplies when needed, ensuring uninterrupted daily operations.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Provided Debt collection services
  • Managed Vet roster and holidays

Retail Assistant Manager

Taronga Western Plains Zoo
01.2013 - 10.2018
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
  • Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
  • Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
  • Fostered a positive work environment, promoting teamwork and open communication among staff members.

Education

High School Diploma -

Delroy High School
Dubbo
11.2000

Skills

  • Teamwork and Collaboration
  • Telephone Etiquette
  • Medical Recordkeeping
  • Prioritization
  • Initiative-taking
  • Employee Training
  • Proficient in RX Works
  • Relationship Building
  • Customer Service
  • Attention to Detail

Additional Information

References - Maria McGinness, 0407 508 074

Past clients, Duncan McGinness Veterinary Facebook page

Kylie Lake, 0400 171 791

Timeline

Veterinary Receptionist

Duncan McGinness Veterinary Surgeons
10.2018 - 04.2024

Retail Assistant Manager

Taronga Western Plains Zoo
01.2013 - 10.2018

High School Diploma -

Delroy High School

Similar Profiles

CREATE PROFILE
Katie Gibson