Summary
Overview
Work History
Education
Skills
Timeline
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Katie Gilbey

Horsley,Australia

Summary

Hardworking employee enthusiastic about learning Aged Care field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Passionate about Aged Care and removing the stigma around Aged Care Centres.

Overview

18
18
years of professional experience

Work History

Administration Assistant/ Sales consultant

Marco Polo Aged Care Services
10.2021 - Current
  • My role throughout my employment has been administration assistant / sales consultant and offering assistance to our CEO and home care coordinator.
  • Provided exceptional customer service with empathy and compassion.
  • Assisted the whole centre on all administrative tasks including reception and accounts departments.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Consulted with management to identify processes requiring improvement to support growth and success.
  • Guided and supported families/ residents on all financial costings associated with Aged Care
  • Managed admissions processes for incoming residents, promptly collecting and processing necessary documents.
  • Coordinated facility tours with prospective families/ residents to showcase what our centre has to offer.
  • Established and maintained relationships with families/ residents for a seamless admissions process.
  • Assisted my former CEO in a range of different capacities e.g minute taking board meetings resident meetings assisting with probate and RAD letters
  • Assisted Home Care Coordinator with administration assistance such as: entering date, taking calls, assisting with the roster, filing ,preparing for Commission Audits

Radiology receptionist

Focus radiology (formerly know as Southern imaging group)
02.2020 - 10.2021
  • My previous role was customer serviced based and insuring patient's medical files are handled with privacy.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Assisted with medical coding and billing tasks.

CUSTOMER SERVICE

E.G fuel (formerly Woolworths fuel)
06.2017 - 02.2020
  • My previous role was customer serviced based operating with pos and cash handling.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Cleaned and sanitized work stations and fuel pumps consistently.
  • Restocked supplies and prepared stocktakes during downtime for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Monitored inventory levels to order new supplies and maintain consistent stock.
  • Learned other teammates' work tasks to train as backup.
  • Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.

VOLKSWAGEN AND AUDI SERVICE MANAGER

SOUTHERN CLASSIC CARS
04.2006 - 11.2015
  • My role was managerial, clerical and customer service based.
  • Resolved customer complaints in professional and timely manner.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Met with customers to discuss service needs and offer available solutions.
  • Monitored service staff performance and provided feedback for improvement.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Maintained records of service transactions and customer feedback for future reference.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.

Education

HIGHER SCHOOL CERTIFICATE -

ALBION PARK HIGH SCHOOL
08.2005

Skills

  • Friendly and professional
  • Strong attention to detail
  • Performs well with deadlines
  • Follows policy and procedures
  • Active listener
  • POS
  • Upselling
  • Serving Experience
  • Cash Handling
  • Microsoft
  • Administrative Experience
  • Medical Scheduling
  • Microsoft Outlook
  • Office Management

Timeline

Administration Assistant/ Sales consultant

Marco Polo Aged Care Services
10.2021 - Current

Radiology receptionist

Focus radiology (formerly know as Southern imaging group)
02.2020 - 10.2021

CUSTOMER SERVICE

E.G fuel (formerly Woolworths fuel)
06.2017 - 02.2020

VOLKSWAGEN AND AUDI SERVICE MANAGER

SOUTHERN CLASSIC CARS
04.2006 - 11.2015

HIGHER SCHOOL CERTIFICATE -

ALBION PARK HIGH SCHOOL
Katie Gilbey