Hardworking employee enthusiastic about learning Aged Care field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Passionate about Aged Care and removing the stigma around Aged Care Centres.
Overview
18
18
years of professional experience
Work History
Administration Assistant/ Sales consultant
Marco Polo Aged Care Services
10.2021 - Current
My role throughout my employment has been administration assistant / sales consultant and offering assistance to our CEO and home care coordinator.
Provided exceptional customer service with empathy and compassion.
Assisted the whole centre on all administrative tasks including reception and accounts departments.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Consulted with management to identify processes requiring improvement to support growth and success.
Guided and supported families/ residents on all financial costings associated with Aged Care
Managed admissions processes for incoming residents, promptly collecting and processing necessary documents.
Coordinated facility tours with prospective families/ residents to showcase what our centre has to offer.
Established and maintained relationships with families/ residents for a seamless admissions process.
Assisted my former CEO in a range of different capacities e.g minute taking board meetings resident meetings assisting with probate and RAD letters
Assisted Home Care Coordinator with administration assistance such as: entering date, taking calls, assisting with the roster, filing ,preparing for Commission Audits
Radiology receptionist
Focus radiology (formerly know as Southern imaging group)
02.2020 - 10.2021
My previous role was customer serviced based and insuring patient's medical files are handled with privacy.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Performed various administrative tasks by filing, copying and faxing documents.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Assisted with medical coding and billing tasks.
CUSTOMER SERVICE
E.G fuel (formerly Woolworths fuel)
06.2017 - 02.2020
My previous role was customer serviced based operating with pos and cash handling.
Greeted customers at counter to fulfill requests and answer questions.
Delivered exemplary customer service to guests, even in peak business periods to promote retention.
Cleaned and sanitized work stations and fuel pumps consistently.
Restocked supplies and prepared stocktakes during downtime for expected busy periods.
Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Monitored inventory levels to order new supplies and maintain consistent stock.
Learned other teammates' work tasks to train as backup.
Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
VOLKSWAGEN AND AUDI SERVICE MANAGER
SOUTHERN CLASSIC CARS
04.2006 - 11.2015
My role was managerial, clerical and customer service based.
Resolved customer complaints in professional and timely manner.
Developed and maintained positive relationships with customers to build rapport and trust.
Met with customers to discuss service needs and offer available solutions.
Monitored service staff performance and provided feedback for improvement.
Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Maintained records of service transactions and customer feedback for future reference.
Met with customers to discuss service needs and develop effective and practical solutions.
Coordinated with other departments to maintain streamlined and productive workflow.
Implemented strategies to increase customer service satisfaction ratings.
Negotiated with vendors to secure best prices for parts and supplies.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Defined clear targets and objectives and communicated to other team members.
Education
HIGHER SCHOOL CERTIFICATE -
ALBION PARK HIGH SCHOOL
08.2005
Skills
Friendly and professional
Strong attention to detail
Performs well with deadlines
Follows policy and procedures
Active listener
POS
Upselling
Serving Experience
Cash Handling
Microsoft
Administrative Experience
Medical Scheduling
Microsoft Outlook
Office Management
Timeline
Administration Assistant/ Sales consultant
Marco Polo Aged Care Services
10.2021 - Current
Radiology receptionist
Focus radiology (formerly know as Southern imaging group)
02.2020 - 10.2021
CUSTOMER SERVICE
E.G fuel (formerly Woolworths fuel)
06.2017 - 02.2020
VOLKSWAGEN AND AUDI SERVICE MANAGER
SOUTHERN CLASSIC CARS
04.2006 - 11.2015
HIGHER SCHOOL CERTIFICATE -
ALBION PARK HIGH SCHOOL
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