Katie Green
Morwell,VIC
Summary
Great multitasker and critical thinker with devotion to accuracy and efficiency. Supervises and leads office to maximize and streamline agency functionality. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Business Analyst-Tactical Planning & Performance
Services Australia
09.2024 - Current
- Analysed current processes, identified areas for improvement, and developed solutions to increase efficiency.
- Conducted post-implementation reviews and provided feedback on performance.
- Provided technical support for existing reports, dashboards or other tools.
- Worked closely with IT personnel to identify potential issues before they arise.
- Troubleshot and resolved problems with programs and systems.
Appeals Triage Officer
Services Australia
07.2023 - 09.2024
- Researched judicial decisions related to similar cases for comparison purposes.
- Coordinated with outside counsel when necessary on specific matters related to an appeal case.
- Interpreted relevant statutes and regulations governing appeals processes.
- Participated in regular meetings with senior management to discuss current issues related to appeals.
- Explained to claimants how to contest rulings in non-complex terminology to garner complete understanding.
Senior Authorised Review Officer
Services Australia
07.2021 - 07.2023
- Advised clients on intricacies of law, fostering informed understanding of legal rights and obligations.
- Prepared persuasive legal memoranda, motions and briefs synthesizing facts, evidence and legal authorities.
- Performed complex legal research to prepare for cases or arbitration.
- Interpreted laws and regulations in non-complex terminology to educate individuals.
- Heard evidence, ruled on admissibility and made reasoned decisions supported by evidence.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Debt Management Officer (DMO)
Services Australia
01.2021 - 07.2021
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Arranged for debt repayment or established repayment schedules based on customers' financial situations.
- Advised customers of necessary actions and strategies for debt repayment.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Answered customer questions regarding account discrepancies or problems.
Victoria Police Electronic Referral Officer (VPeR)
Services Australia
06.2018 - 12.2020
- Developed safety plans to minimize crisis risk and intervene with specific procedures.
- Applied abilities in techniques like active listening and collaborative problem-solving to make positive impact.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assessed risk to client, loved ones or general public through established evaluation procedures.
- Offered counseling and stabilization support to reintroduce calm in crisis situations.
Education
High School Diploma -
Chandler Secondary College
Noble Park, VIC11.2002
Skills
- Document Preparation
- Data Entry
- Information Analysis
- Documentation and Reporting
- Investigations
- Fraud Understanding
- Policy Analysis
- Attention to detail
- Decision-making
- Verbal and written communication
- Clear communication
- Stakeholder engagement
Timeline
Business Analyst-Tactical Planning & Performance
Services Australia
09.2024 - Current
Appeals Triage Officer
Services Australia
07.2023 - 09.2024
Senior Authorised Review Officer
Services Australia
07.2021 - 07.2023
Debt Management Officer (DMO)
Services Australia
01.2021 - 07.2021
Victoria Police Electronic Referral Officer (VPeR)
Services Australia
06.2018 - 12.2020
High School Diploma -
Chandler Secondary College
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