Katie Griffin
GLEBE,Australia
Summary
Experienced School Learning Support Officer with a Certificate IV in School-Based Learning Support. Proven ability to provide comprehensive assistance to students with diverse learning needs, including disabilities. Collaborative and adaptable professional with a successful track record in supporting students across various class settings, demonstrating versatility. Committed to personalized learning and actively contributing to students' success through individualized support plans and behavior management strategies.
Overview
17
17
years of professional experience
Work History
Salon Assistant
St Richards
Glebe, NSW
01.2020 - Current
- Work Saturdays Only.
- Checked in customers for appointments and notified stylists of clients' arrival.
- Set up stations for stylists before their appointments with clients.
- Maintained a clean work environment throughout the day.
- Processed payments, took appointments and assisted with management of flow of patron visits when needed.
SLSO
Alexandria Park Community School
Alexandria, NSW
07.2023 - 02.2024
- Ability to communicate complex informa on to diverse audiences, including parents and guardians, ensuring a comprehensive understanding of students' progress and support requirements.
- Expertise in implementing behaviour management strategies to address challenging behaviours effectively, creating a positive and inclusive classroom culture.
- Demonstrated ability to adapt to various learning settings, spanning different grade levels and inclusive education units, showcasing flexibility in meeting the unique needs of students.
- Proven adaptability to evolving educational practices and a willingness to embrace new strategies to support students with diverse learning requirements.
Call Centre Operator
CDS Global
Redfern, NSW
02.2017 - 12.2018
- Assisted customers with account inquiries, billing disputes, and payment solutions in a high-volume call center.
- Utilized CRM software to track customer interactions, update records, and escalate complex issues.
- Resolved customer complaints professionally, ensuring positive client experiences and retention.
Retail Sales Assistant
Paul Dane
Sydney, NSW
05.2014 - 08.2015
- Demonstrated effective communication skills to interact with customers, addressing their concerns, and ensuring a positive customer experience
- Recommended merchandise to customers based on their needs and preferences
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
Store Manager
Man to Man
Warringah Mall, NSW
01.2014 - 03.2015
- Managed daily store operations, focusing on sales growth, team leadership, and customer engagement.
- Implemented sales strategies in collaboration with the Area Manager, leading to increased revenue.
- Interviewed, hired, and trained staff to provide exceptional customer service and meet performance goals.
- Monitored inventory levels, oversaw product merchandising, and managed vendor relationships.
Warehouse/Office Assistant
The Green Gorilla
Mona Vale , NSW
03.2012 - 03.2014
- Performed order packing tasks promptly and effectively.
- Communicated with customers via calls and emails.
- Managed general office responsibilities under the Director's guidance.
- Ensured organization of office and warehouse consistently.
Lead Teller / Customer Support Assistant
Commonwealth Bank
Sydney, NSW
01.2008 - 02.2012
- Provided frontline support to clients, handling inquiries, resolving account issues, and assisting with banking transactions.
- Supervised and trained tellers to ensure seamless customer interactions and compliance with financial regulations.
- Assisted clients with a range of banking products, including deposit accounts, loans, credit services, and investment options.
- Supported branch operations by processing transactions, reconciling accounts, and ensuring accurate record-keeping.
- Led service and sales initiatives, identifying client needs and referring them to appropriate financial specialists.
- Regularly relieved Branch Manager and Second-in-Command (2IC) during peak operational hours.
- Conducted customer follow-ups to strengthen client relationships and improve service retention rates.
Education
Certificate IV In School Based Education Support -
ITAC
07.2023
Certificate III In Hairdressing -
Brookvale TAFE
Brookvale01.2004
High School -
Pittwater High School
Mona Vale11.2001
Skills
- Banking & Financial Transactions – Expertise in handling deposits, withdrawals, transfers, and loan applications
- Customer Relationship Management – Ability to maintain and grow client relationships through personalized service and follow-ups
- Compliance & Risk Management – Knowledge of financial regulations, fraud detection, and banking security procedures
- Sales & Service Leadership – Track record of meeting and exceeding sales targets, upselling financial products, and driving revenue growth
- Team Leadership & Training – Skilled in mentoring and supervising staff, ensuring adherence to customer service standards
- Problem-Solving & Decision-Making – Strong analytical abilities to resolve customer issues and optimize branch performance
- High-Pressure Environment Efficiency – Adaptable to fast-paced banking environments, with a focus on accuracy and efficiency
References
- References Availible Upon Request
Timeline
SLSO
Alexandria Park Community School
07.2023 - 02.2024
Salon Assistant
St Richards
01.2020 - Current
Call Centre Operator
CDS Global
02.2017 - 12.2018
Retail Sales Assistant
Paul Dane
05.2014 - 08.2015
Store Manager
Man to Man
01.2014 - 03.2015
Warehouse/Office Assistant
The Green Gorilla
03.2012 - 03.2014
Lead Teller / Customer Support Assistant
Commonwealth Bank
01.2008 - 02.2012
Certificate IV In School Based Education Support -
ITAC
Certificate III In Hairdressing -
Brookvale TAFE
High School -
Pittwater High School
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