Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

Katie Hall

Munno Para West,SA

Summary

I have exceptional customer service skills and can easily build and maintain relationships with all types of people. I pride myself on my organizational and time management skills that allow me to work efficiently and effectively. I have a bright and enthusiastic personality and am also a hard working, reliable and a trustworthy employee. Along with a variety of skills, I also posses a patient and warm personality. I enjoy helping people and working with others. I can show initiative and use my problems solving skills, and a responsible attitude to ensure all tasks are completed in a timely manner and to an excellent standard.

Overview

16
16
years of professional experience

Work History

Customer Service Cashier

Salvos Stores
04.2023 - 09.2023
    • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
    • Utilized POS system to handle customer cash and credit card transactions.
    • Resolved customer complaints and maintained clean and tidy checkout area.
    • Answered product questions using knowledge of sales and store promotions.
    • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
    • Maintained customer satisfaction with quick and professional handling of product returns.
    • Met customer service goals and exceeded customer expectations.
    • Set up new sales displays each week with fresh merchandise.
    • Maintained current knowledge of store promotions and highlighted sales to customers.

Customer Service

Marion Bowland
05.2010 - 07.2011
  • Food preparation, Customer service, General cleaning, Cash handling
  • Provided comprehensive customer service to drive client satisfaction.
  • Delivered exceptional customer service and supported positive brand experience.
  • Provided exceptional customer service to clients, responding to questions effectively.
  • Maintained strong customer relations and effective customer service standards.

Bar Staff

Democratic Club Broken Hill
02.2008 - 02.2009
  • Taking orders, Waitressing, Customer service, General cleaning, Cash handling, Alcohol service, Drinks service
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Education

. - SITHFAB021 Provide Responsible Service of Alcohol

Hitsa
Adelaide, SA
05.2024

. - SITHFAB025 Prepare And Serve Espresso Coffee

Hitsa
05.2024

SITXFSA005 Use Hygienic Practices For Food Safety -

HITsa
05.2024

Senior First Aid -

01.2020

Certificate III Hospitality -

01.2009

Skills

  • Cash Handling
  • Cleaning and sanitizing
  • Time management
  • Adherence to high Customer service standards
  • Organisational skills
  • Problem-solving
  • Customer service
  • Active listening
  • Good Telephone Etiquette
  • Decision-Making
  • Verbal Communication
  • Dependable and Responsible
  • Teamwork and Collaboration
  • Excellent Communication

Personal Information

Date of Birth: 04/24/90

References

Leah 

042355500


Natalie Parkhouse

0408576810

Timeline

Customer Service Cashier

Salvos Stores
04.2023 - 09.2023

Customer Service

Marion Bowland
05.2010 - 07.2011

Bar Staff

Democratic Club Broken Hill
02.2008 - 02.2009

. - SITHFAB021 Provide Responsible Service of Alcohol

Hitsa

. - SITHFAB025 Prepare And Serve Espresso Coffee

Hitsa

SITXFSA005 Use Hygienic Practices For Food Safety -

HITsa

Senior First Aid -

Certificate III Hospitality -

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Katie Hall