Katie Halliday
Dubbo
Overview
11
11
years of professional experience
Work History
Store Manager
RSEA Safety
Store Manager
RSEA Safety
Dubbo, NSW
05.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Assistant Manager
RSEA Safety Penrith
Penrith
06.2022 - Current
- Providing a high level of Customer Service to maintain an average of 80% or above store mystery shop results
- Make product recommendations or services to customers based on their needs or wants
- Oversee customer trade accounts
- Provide customer quotations and follow up on quotes, converting into sales
- Strong communication skills; face to face, email, and phone
- Supervising up to 6 staff per day
- Managing rosters up to 12 staff
- Opening and closing procedures
- Embroidery, confidently able to operate and maintain a 6 head machine with a steady flow of customer orders, and sampling
- Proficient use of PRONTO
- Back dock/store person duties; invoicing, ensuring a safe work environment, creating and accepting transfers
- Following procedures to ensure stock integrity
- Stocktaking including preparation, on the day scanning and stocktake count discrepancies
- During my time at RSEA Safety I have progressed from a casual staff member through to assistant manager in a span of 12 months
- I have learnt an arrangement of positions within the store such as supervisor, store person, embroidery and management positions
- I excelled at each position due to my ability to Adapt, problem solve and am a fast learner
- I have had many achievements throughout my career such as 100% mystery shop results and having my name multiple times in team member of the month throughout NSW
- I believe I would be an asset to your business as I thrive off customer satisfaction going above and beyond catering for each customer's needs and wants.
Front of House
Maze Cafe - Penrith RSL
Penrith
08.2013 - 02.2014
- Greeting Guests
- Providing a high level of customer service
- Barista duties
- Cash register operations including cash handling and EFT
- Food preparation
- Maintaining a high level of hygiene and complying with OH&S standards.
Work Experience
Cana Cafe
05.2013 - 01.2014
- Providing a high level of customer service
- Barista duties
- Food preparation
- Cleaning of work area
- Maintaining a high level of hygiene and complying with OH&S standards.
Education
Certificate III Transportation & Logistics - Warehousing -
National Training Pty Ltd
Certificate II Hospitality -
Blue Mountains TAFE
01.2013
Certificate I Cafe Skills -
Blue Mountains TAFE
01.2012
Certificate I Access to Work -
Blue Mountains TAFE
01.2012
Certificate II Retail -
Acacia Education And Training
01.2011
Skills
- Willingness to Learn
- Ability to Assess Customer Needs
- Problem Solving
- Ability to Adapt to Change
References
- Kristy Smith, 0423 243 744
- Todd Thompson, 0456464559
Timeline
Store Manager
RSEA Safety
05.2024 - Current
Assistant Manager
RSEA Safety Penrith
06.2022 - Current
Front of House
Maze Cafe - Penrith RSL
08.2013 - 02.2014
Work Experience
Cana Cafe
05.2013 - 01.2014
Store Manager
RSEA Safety
Certificate III Transportation & Logistics - Warehousing -
National Training Pty Ltd
Certificate II Hospitality -
Blue Mountains TAFE
Certificate I Cafe Skills -
Blue Mountains TAFE
Certificate I Access to Work -
Blue Mountains TAFE
Certificate II Retail -
Acacia Education And Training