Katie Hawkins
Worongary
Summary
I am highly motivated and extremely keen to work in a beauty merchandising industry providing efficient and exceptional experience as I have always loved working around people and have had an extreme passion and desire to work in customer service. I have lots of experience in customer service, stocktake, stock handing, time management, and teamwork and love achieving my goals.
I am a very cheerful, bubbly, self motivated and creative individual. I pride myself on my appearance, efficiency, reliability and strong work ethic. Having been involved with acting, singing and dance since I was 5, I am a great communicator and love entertaining people and making them smile. I am qualified in a Certificate III in Retail and have great customer service skills aswell as lots of experience in the retail industry. Some of my skills include efficient time management, quick problem solving, communication, amazing customer service, independent thinking and teamwork! I extremely enjoy being able to help other employees learn and work as a team providing good leadership and support while also learning from others as well!
Overview
7
7
years of professional experience
Work History
Pharmacy Assistant, Customer Service
Chemist Warehouse
2024.02 - Current
- At Chemist Warehouse I have been working on floor as a retail/pharmacy assistant.
- My role is to manage my aisle and make sure all tasks are completed effectively and efficiently.
- This includes stocking up the shelves, cleaning messy areas, recovering and organising excess stock, processing sales, ordering stock, arranging stock as specified in planograms, serving customers with great customer service, maintaining inventory levels, setting up displays for catalogue promotions and more!
- I have gained further experience in customer service and communication while also learning more about team management.
- Within the first 3 months, I acquired a managers card which meant that I was given more responsibilities such as processing refunds and exchanges, price matching, and ordering the stock needed for my aisle.
- My knowledge and understanding of time management and independence has been greatly advanced as I have learnt to juggle multiple tasks and get them done in a timely manner!
- I am very organised with my work and make sure to plan ahead so that my time is used wisely and I can complete all my tasks!
- I was also given the opportunity to take on another extra task which was expiry lines.
- Every week I get given a checklist of the expired products in our store which I go through consistently to make sure that nothing on the shelves are out of date.
- I also make sure to write down the items that are expiring soon and keep track of them so that I can check the dates weekly and take the items off the shelves before they expire.
- This role also includes emailing suppliers and certain companies for credits, replacing the expired stock and resolving any issues or disputes related to the expired items.
- Overall, I have a very strong attention to detail, excellent communication skills, great organisation and time management and my productivity, customer service, teamwork and efficiency has improved significantly.
Front Counter, Drive Thru, Customer Service
McDonald’s
2020.08 - 2024.01
- I worked sufficiently on Front counter for about a year learning all customer service skills such as being able to have great communication with customers, prioritising their needs and being empathetic towards them, putting customers first and diligently using problem solving skills to make sure customers are satisfied with their experience.
- I then started working on drive thru to further improve my skills by working with crew members and learning how to work as a team.
- I started my certificate III in retail through McDonald’s throughout December 2020, where I gained extra experience and knowledge about the retail business and customer service.
- I am a hard working employee who is patient and professional with both customers and other employees.
- I am always thriving to work to the best of my abilities to ensure I effectively complete my priorities.
- I also started a certificate III in retail through McDonald’s in 2020 to further improve my customer service skills and learn skills about retail.
- I am now qualified and completed my Certificate III in Retail in 2022.
Participant
Hillcrest Christian College
2019.06 - 2019.06
- I participated in a school mission trip where we went to Cooktown to serve the community by cleaning and performing. We played and hung out with the children in an acceptable manor! I learnt so much about serving others and now have an even bigger appreciation for serving others and my friends and family!
Barista
Sirfloat Event Stylist
2018.11 - 2019.02
- I have worked on several occasions for a family friend making coffee, tea and cold drinks at school, sport and special events.
Waitress
Hillcrest Christian College
2018.01 - 2018.12
- I have volunteered throughout Yr 8 – Yr 9 as a waitress at school events (performing arts shows, fete, mother and daughter night, fundraising events), waiting on tables and serving food and drinks.
Education
Certificate III - Retail
McDonald's
01.2023
High School - Year 10 Equivalent
Hillcrest Christian College
Skills
- Independent thinking
- Problem solving
- Time management
- Teamwork
- Customer Service
- Task management
- Self motivation
- Leadership
- Retail Sales
- Certificate III in Retail
- Stock take
- Stock handling
- Merchandising
- Cleaning
- Cash handling
- Attention to detail
- Organizational skills
- Multitasking capacity
- Team collaboration
- Visual merchandising
- Point of sale operation
- Planogram compliance
- Stock replenishment
- Customer service
- Inventory management
Accomplishments
- Yr 6, Academic Achievement Award
- Yr 7, Chorus Role Hillcrest production of 'Suessical'
- Yr 7, Supporting Role NAPA production of 'Prohibition Capers'
- Yr 8, Academic Achievement Award
- Yr 8, Lead Role NAPA production of 'Ivy Shambert and the Sound Machine'
- Yr 9, Academic Achievement Award
- Yr 9, Lead Role NAPA production of 'Lord Of The Flies'
- Yr 10, Successfully completed Year 10
- Yr 10, Started certificate III in retail through McDonald’s
- 2023, Successfully completed Certificate III in Retail
References
Mrs Vanessa Beloe, Certificate III Retail Trainer, vanessa.beloe@jamadu.com
Personal Information
Date of Birth: 01/21/05
Timeline
Pharmacy Assistant, Customer Service
Chemist Warehouse
2024.02 - Current
Front Counter, Drive Thru, Customer Service
McDonald’s
2020.08 - 2024.01
Participant
Hillcrest Christian College
2019.06 - 2019.06
Barista
Sirfloat Event Stylist
2018.11 - 2019.02
Waitress
Hillcrest Christian College
2018.01 - 2018.12
Certificate III - Retail
McDonald's
High School - Year 10 Equivalent
Hillcrest Christian College