Katie Hayward
Port Macquarie,NSW
Summary
Hhighly driven Human Resources administrator with over 10 years' experience providing exceptional advice, administration and training support across Optus.
Overview
12
12
years of professional experience
Work History
People and Culture Officer
Optus
07.2021 - Current
- People and Culture Officer providing HR advice and guidance across Optus relating to our Enterprise Partnership Agreements and internal HR policies and procedures.
- Maintained human resources information system and kept employee files up to date and accurate.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Completed bi-weekly payroll for over 12,000 employees.
- Set priorities and problem-solved techincal issues to maintain rapport with customers and managers.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
Corporate Portals Executive
Optus
11.2016 - 07.2021
- Business advisor and change and communications lead for the company's SharePoint Online intranet platform
- Community manager and strategic advisor for Yammer enterprise social network.
- Coached employees through intranet site creation, set up and management as well as troubleshot issues with end user issues.
- Designed and developed analytical data structures for homepage usage.
- Coordinated with developers and designers to confirm websites are user-friendly, visually appealing and optimized for SEO.
- Trained support staff in site implementation, updating and maintenance procedures.
- Worked with art directors to create dynamic websites.
HR Click Advisor
Optus
05.2016 - 11.2016
- Management of human resources queries regarding policies and procedures for Optus and its subsidiaries.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Maintained human resources information system and kept employee files up to date and accurate.
Learning and Development Coordinator
Optus
02.2012 - 05.2016
- Responsible for management of Optus' learning management system on SuccessFactors and its content.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Trained staff during demonstrations, meetings, conferences, and workshops.
Education
Change Management Foundations -
APMG
01.2019
Office 365 overview -
DDLS
01.2018
UX Design -
General Assembly
01.2017
Certificate IV in Human Resources -
TAFE NSW
01.2015
Skills
- Customer focused
- Strategic advisor
- Effective communicator
- Networking and Relationship Building
- Problem Solving
- Attention to Detail
- HR Policies and Procedures
- Process Improvement
- Microsoft Office Suite
- Teamwork and Collaboration
References
Available upon request
Timeline
People and Culture Officer
Optus
07.2021 - Current
Corporate Portals Executive
Optus
11.2016 - 07.2021
HR Click Advisor
Optus
05.2016 - 11.2016
Learning and Development Coordinator
Optus
02.2012 - 05.2016
Change Management Foundations -
APMG
Office 365 overview -
DDLS
UX Design -
General Assembly
Certificate IV in Human Resources -
TAFE NSW
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