Katie Herft
Melbourne,VIC
Summary
Personable and dedicated customer service representative with experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Wasteflex
Scoresby, VIC
09.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Updated system with order specifics and customer details, preferences, and billing information.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Hospitality Manager
Zagames
Boronia, VIC
03.2018 - 06.2022
- Ensured efficient and timely service of guests by coordinating the activities of wait staff, bus persons and other restaurant personnel.
- Trained new staff on policies, procedures, menu items, and service techniques.
- Scheduled shifts for all hospitality staff members in accordance with budgeted labor costs.
- Analyzed financial statements including sales reports and payroll information to identify areas of improvement within the department.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
Education
Highschool VCE -
Mooroolbark College
Vic11-2016
Skills
- Wastedge and Product Knowledge
- Invoice Processing
- Sufficient Microsoft office skills
- Hard Working
- Account management
- Self motivated
- Spreadsheets
- Problem solving
Timeline
Customer Service Representative
Wasteflex
09.2022 - Current
Hospitality Manager
Zagames
03.2018 - 06.2022
Highschool VCE -
Mooroolbark College
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