Summary
Overview
Work History
Skills
Hobbies and Interests
Timeline
Generic

Katie Herrmann

Bundaberg

Summary

Enthusiastic and reliable individual with a strong desire to acquire new skills and enhance professional experience. Currently employed at Charltons Lawyers, where I have gained extensive knowledge in conveyancing, ensuring legal compliance and facilitating smooth conveyancing processes. Proficient in time management and file organization, utilizing Microsoft applications to create documents, write correspondences, emails, and maintain files. With 18 years of experience at Harvey Norman, including over 10 years in management, recognized for delivering prompt and courteous customer service while identifying the best options to meet customers' needs. Excelling in both team environments and working independently. I enjoy the process of learning and training to create effective tools that improve knowledge and skills.

Overview

20
20
years of professional experience

Work History

Conveyancer

Charltons Lawyers
03.2023 - Current
  • Ensured confidentiality when managing sensitive client data throughout conveyancing processes.
  • Streamlined the conveyancing process by efficiently managing document preparation and communication with clients.
  • Contributed to positive client reviews and testimonials by consistently delivering high-quality service throughout all stages of the conveyancing process.
  • Maintained detailed records of all correspondence and documentation related to property transactions for easy reference and retrieval.
  • Consistently met tight deadlines by prioritizing tasks effectively and managing time efficiently.
  • Contributed to firm growth by consistently meeting or exceeding monthly billing targets through efficient case management techniques.
  • Mitigated potential legal issues by conducting thorough research on property ownership history and outstanding liens or encumbrances.

Salesperson

Harvey Norman
02.2005 - 03.2023
  • Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
  • Monitored customer order process and addressed customer issues.
  • Developed key customer relationships to increase sales.
  • Adhered to company initiatives and achieved established goals.
  • Created successful strategies to develop and expand customer sales.
  • Training of new staff members to boost knowledge and performance.

Skills

  • Client Account Management
  • Legal document preparation
  • Land registry procedures
  • Stamp duty calculations
  • Deed of trust preparation
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Effective communication
  • Conflict resolution
  • Microsoft office and docusign
  • Continuous improvement
  • Multitasking and organization
  • Training and mentoring
  • Friendly and positive
  • POS systems
  • Product and Service Knowledge
  • Profit Generation
  • Sales Management

Hobbies and Interests

  • Spending time with my family.
  • Enjoy camping.
  • Designing and creating earrings and necklaces.
  • Painting and any new craft that comes my way.

Timeline

Conveyancer

Charltons Lawyers
03.2023 - Current

Salesperson

Harvey Norman
02.2005 - 03.2023

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Katie Herrmann