Katie Hessling
Mount Gravatt,QLD
Summary
Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities. Driven Sales Consultant with robust sales experience and established Car Sales talents. Recognized for unique talent to convince and influence buyers. Proactive and innovative with exceptional history meeting or exceeding sales targets and financial objectives. In-depth knowledge of PDMS.
In 2021 in the middle of a pandemic I managed to out sell a sales consultant with more then 20 years in the industry. Signed up 179 with 156 delivered.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Delivery Coordinator
Byrne Ford
07.2023 - Current
- Maintained detailed records of all shipments, utilizing advanced database software systems for accurate reporting purposes.
- Inspected merchandise for damage and accuracy against order documents.
- Regularly communicated with customers regarding shipment updates and anticipated arrival times, fostering positive relationships built on trust and transparency.
- Consulted with customers about delivery and order preparation requests.
- Reduced late deliveries by closely monitoring driver progress and proactively addressing potential delays.
- Scheduled deliveries, monitored progress and communicated updates to customers.
- Coordinated with sales teams to prioritize and manage high-priority orders, resulting in increased customer satisfaction.
- Followed company policies and procedures during shift.
- Reported customer questions, issues and complaints to management.
- Obtained signatures from customers upon delivery of goods.
Sales Consultant
Keema Hyundai
02.2023 - 07.2023
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Followed up with existing customers to provide additional support and address concerns.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
Delivery Coordinator
Torque Toyota
10.2022 - 02.2023
- Maintained detailed records of all shipments, utilizing advanced database software systems for accurate reporting purposes.
- Inspected merchandise for damage and accuracy against order documents.
- Regularly communicated with customers regarding shipment updates and anticipated arrival times, fostering positive relationships built on trust and transparency.
- Consulted with customers about delivery and order preparation requests.
- Scheduled deliveries, monitored progress and communicated updates to customers.
- Coordinated with sales teams to prioritize and manage high-priority orders, resulting in increased customer satisfaction.
- Reported customer questions, issues and complaints to management.
Removal. Consultant
Grace Removals
05.2022 - 09.2022
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
Sales Associate
Place Real Estate
01.2022 - 05.2022
- Developed strong relationships with clients by providing exceptional customer service and timely communication.
- Conducted open houses to showcase properties, generating interest and attracting potential buyers.
- Communicated with clients to understand property needs and preferences.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Generated leads through networking events, building a strong referral base for future business opportunities.
Sales Consultant
Moorooka Nissan Hyundai Suzuki (MMG Autos)
02.2020 - 01.2022
- Selling Hyundai
- Yard changes
- Completing sales and customer logs for Hyundai SAP as well as internal reporting.
- Creating a sales experience for my customers and going above and beyond for them.
- Updating customers on the ETA of their new vehicle.
- Negotiating with customers to help achieve the best price.
- Creating sale Signs.
- Helping the Sales Manager with anything he asks.
- Taking cars to customers when they can't come in.
- Planting the seed for aftermarket.
- Cold calling old customers
- Cold calling Service customers
- Calling Service customers when they are interested in upgrading.
- Valuing vehicles
- Leaving messages for other consultants in detail.
- Getting all relevant documents and information from customers.
Sales Consultant
Village Motors
10.2019 - 01.2020
- Created detailed sales presentations to communicate product features and market data.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Helped with yard changes.
- Went on test drives to show the products capability
- Put leads into the system.
- Prepare sales contracts
- Write emails to customers.
- Book in service appointments.
Receptionist
Westpoint Autos
10.2018 - 10.2019
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept records in CRM to maintain customer data.
- Resolved customer problems and complaints.
- Made gifts
Sales Consultant
Westpoint Autos, Brisbane
10.2018 - 07.2019
- Created detailed sales presentations to communicate product features and market data.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Helped with yard changes.
- Went on test drives to show the products capability
- Put leads into the system.
- Prepare sales contracts
- Write emails to customers.
- Book in service appointments.
- Sold cars - Honda, Hyundai, Nissan, Suzuki, Jeep and Used cars.
Sales Consultant
CBMG, Brisbane
07.2018 - 10.2018
- Created detailed sales presentations to communicate product features and market data.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Helped with yard changes.
- Went on test drives to show the products capability
- Put leads into the system.
- Prepare sales contracts
- Write emails to customers.
- Book in service appointments.
- Sold cars - Kia Motors
Sales Consultant
Harvey Norman Booval,
04.2018 - 07.2018
- Maintained organized, presentable merchandise to drive continuous sales.
- Completed orders and organized product deliveries to meet customer timetables.
- Maximized customer retention by resolving issues quickly.
- Stayed knowledgeable on latest furniture & bedding innovations and technological advancements through continuous training.
- Provided sales and customer service assistance to walk-in traffic
- Maintained organized, presentable merchandise to drive continuous sales.
- Responded to telephone and in-person requests for information.
- Stocktake - made sure all items are there as well as going around to mark everything off.
Sales Consultant
Harvey Norman Browns Plains
12.2014 - 05.2016
- Completed orders and organized product deliveries to meet customer timetables.
- Maximized customer retention by resolving issues quickly.
- Stayed knowledgeable on latest furniture & bedding innovations and technological advancements through continuous training.
- Provided sales and customer service assistance to walk-in traffic
- Maintained organized, presentable merchandise to drive continuous sales.
- Responded to telephone and in-person requests for information.
- Stocktake - made sure all items are there as well as going around to mark everything off.
Sales Consultant
Mountain Designs
05.2012 - 01.2014
- POS system to generate sales through.
- Cleaned up the shop
- Prepared for stocktake and completed a stocktake
- Put away new items.
- Help make sales.
Education
Graduated year 12 -
Forest Lake State
High School
Forest Lake
2012
Skills
- Product and service knowledge
- Network development
- Lead prospecting
- Demonstrations
- Sales and Marketing
- Prospect qualification
- Time management
- Persuasive communication
- Till counting
- Client Service
- Sales expertise
- Retention strategies
- Customer Relations
Certification
I have completed my RTA Group Certification. I managed all eight courses in the suggested 1-2 week timeframe but completed in two days.
I also have a recommendation letter from the RTA Group.
Timeline
Delivery Coordinator
Byrne Ford
07.2023 - Current
Sales Consultant
Keema Hyundai
02.2023 - 07.2023
Delivery Coordinator
Torque Toyota
10.2022 - 02.2023
Removal. Consultant
Grace Removals
05.2022 - 09.2022
Sales Associate
Place Real Estate
01.2022 - 05.2022
Sales Consultant
Moorooka Nissan Hyundai Suzuki (MMG Autos)
02.2020 - 01.2022
Sales Consultant
Village Motors
10.2019 - 01.2020
Receptionist
Westpoint Autos
10.2018 - 10.2019
Sales Consultant
Westpoint Autos, Brisbane
10.2018 - 07.2019
Sales Consultant
CBMG, Brisbane
07.2018 - 10.2018
Sales Consultant
Harvey Norman Booval,
04.2018 - 07.2018
Sales Consultant
Harvey Norman Browns Plains
12.2014 - 05.2016
Sales Consultant
Mountain Designs
05.2012 - 01.2014
Graduated year 12 -
Forest Lake State
High School
Forest Lake
I have completed my RTA Group Certification. I managed all eight courses in the suggested 1-2 week timeframe but completed in two days.
I also have a recommendation letter from the RTA Group.
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