Kaitlin Hiscott

• Monitored client progress and reported any changes in behavior or health conditions to supervisor.
• Helped people with disabilities access community resources such as housing options or job training programs.
• Transported clients to appointments, social events, and other activities as needed.
• Maintained records of services provided, client progress, and goals achieved.
• Encouraged independence by teaching skills needed for everyday life.
• Provided assistance in the home environment including meal preparation and light housekeeping.
• Created detailed and individualized plans to best support patients.
• Maintained organized filing system for client records, providing complete documentation of all interactions.
• Guided clients in development of skills and strategies for dealing with individual problems.
• Organized recreational and educational activities for clients according to individual needs.

• Medication prompts

• Participated in promotional activities like setting up displays for seasonal specials or demonstrating new products in-store.
• Unloaded shipments from delivery trucks, verified contents against invoices, and stored items in appropriate areas.
• Provided friendly customer service by greeting shoppers upon arrival at the store entrance.
• Adhered to company policies related to safety procedures while handling heavy equipment like pallet jacks or forklifts.
• Assisted customers in locating desired items, answered questions about products, and provided information on promotions or sales.
• Stocked shelves with merchandise and ensured that items were correctly priced and labeled.
• Performed regular inventory checks to ensure product availability for customers.
• Assisted in backroom organization tasks such as stocking shelves with new merchandise or organizing returned items for restocking purposes.
• Replenished items to maintain stock availability.
• Lifted materials of varied weights on regular basis.
• Palletized merchandise for easy movement to sales floor locations.
• Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.

• Assisted cooking workshop for participants
• Food preparation
• Assisted clients in accessing the community
• Acted as a leader for group activity worksheets
• Helped participants when needed with problem solving and ideas
• Managed challenging behaviors through positive reinforcement techniques.

• Greeting customers, Operating POS and TTS systems, Driving product knowledge and sales, Handling customer enquiries and complaints, Meeting and exceeding weekly budgets and KPIs, Working well within a sales team and independently, Taking incoming and outgoing calls, Processing exchanges and returns, Submitting finance applications, Logging invoices, Training new staff

• Ensuring customer satisfaction through promoting excellent service, Maintaining stock supplies and ordering more stock as required, Preparing food and drinks for customers in a timely manner, Operating the register and cash handling, Answering phone enquiries and orders, Supervising up to three staff members at a time, Delegating tasks to employees, Completing end of day banking, Maintaining a clean work environment