Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

katie hiskins

delahey,VIC

Summary

Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability.

Overview

19
19
years of professional experience

Work History

team member supervisor

Woolworths
Airport West, VIC
10.2010 - Current
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Selected the correct products based on customer needs, product specifications and applicable regulations.
  • Built relationships with customers and the community to promote long term business growth.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Identified potential shoplifters and alerted management.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Welcomed customers into the store and helped them locate items.

Administrative Assistant

Werribee Football Club
Werribee, VIC
03.2006 - 10.2007
  • Kept reception area clean and neat to give visitors a positive impression of the company.
  • Received and routed business correspondence to correct department or staff member.
  • Answered telephone inquiries from clients, vendors and the public.
  • Made travel arrangements for management and executive staff.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Wrote professional memorandum, letters and marketing copy.
  • Opened and properly distributed incoming mail.
  • Maintained a clean reception area, including lounge and associated areas.

Vice President/ secretary

Victoria University college of business society COBS
footscray park, victoria
11.2015 - 11.2016
  • Developed and maintained positive relationships with employees, executives and other stakeholders.
  • Managed office supplies, vendors, organization and upkeep.
  • Coordinated board and committee meetings, including schedules and information preparation and distribution.

Education

Bachelor - management an innovation

Victoria University - Footscray Park
Footscray, VIC, Australia
2017

diploma - business management

Victoria University, St Albans Campus
Saint Albans, VIC, Australia
2014

certificate iv - business administration

Victoria University, St Albans Campus
Saint Albans, VIC, Australia
2013

Skills

  • Excellent communication skills
  • Conference planning
  • Professional phone etiquette
  • Flexible
  • Customer service-oriented
  • Works well under pressure
  • Social media knowledge
  • Excellent planner and coordinator
  • Appointment setting
  • Travel administration
  • Employee training and development
  • Employee relations
  • Motivated team player
  • Skilled problem solver
  • Stocking
  • Upselling techniques
  • POS systems knowledge
  • Natural leader
  • Credit card transactions
  • Active listening skills
  • Cash handling and management
  • Exceptional time management skills

Additional Information

  • 19th october 2010 - current team member SUPERVOR, woolworths Communication skills - speaking to team members and customers, and providing effective customer services. Leadership skills - delegating tasks to others, training new staff motivate take charge. Managing phone calls Cleaning Problem solving Assisting colleagues november 2015 - October 2016 vice presidents/secretary COBS - college of business society Organizing, arranging and coordinating meetings Writing up minutes from meeting Maintaining social media Sending emails Booking rooms for meetings Signing members up Running events february 2016 administration - fernwood gym Managing phone calls Maintaining files Calling past and current members Correspondence - email and letters Booking member into appointments Cleaning equipment 5th of april 2005 - 31st of october 2006 ADMINISTRATION, Werribee Football Club Arranging travel for staff, players and their family Maintaining files Managing phones Correspondence by email, letters and packages Updating records and databases with personal data bookkeeping Assisting colleagues

Timeline

Vice President/ secretary

Victoria University college of business society COBS
11.2015 - 11.2016

team member supervisor

Woolworths
10.2010 - Current

Administrative Assistant

Werribee Football Club
03.2006 - 10.2007

Bachelor - management an innovation

Victoria University - Footscray Park

diploma - business management

Victoria University, St Albans Campus

certificate iv - business administration

Victoria University, St Albans Campus

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