Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
StoreManager
KATIE HOLMES

KATIE HOLMES

Sunbury,VIC

Summary

An intrinsically motivated individual with a professional background in Sales, Customer Service and Operations Management. Successful leader dedicated to ensuring continuous improvement in quality, productivity, efficiency, and highest customer service standards through strategic planning, business development expertise, relationship building to key stakeholders and understanding of value-creating opportunities that drive consensus and positive bottom-line outcomes. I am committed to my personal and professional growth and I am seeking an opportunity to provide loyalty, value and a desire to succeed to a valued and progressive organisation.

Overview

19
19
years of professional experience

Work History

Store Manager

Ally Fashion
03.2023 - Current
  • Maximized store efficiency by managing daily operations and maintaining a clean, safe space for customers.
  • Implemented effective inventory control, cash management, and procedural compliance during openings and closings.
  • Addressed customer issues swiftly, reinforcing strong relationships within the community.
  • Directed team dynamics in high-pressure situations through effective communication strategies.
  • Supported recruitment, training, and mentorship of new hires to prepare them for success.
  • Improved customer engagement through targeted training in service delivery and product insight.
  • Ensured proper product levels through diligent inventory management and organized storage solutions.
  • Executed performance reviews to provide actionable feedback for employee development.

Store Manager

Bras N Things
01.2022 - 01.2023
  • Displaying professional competence in managing the all-key operational aspects of the store and various administrative duties including budgeting & banking, monthly & yearly monitoring of figures, managing employee roster using Dayforce, store maintenance and strategic planning to deliver continuous growth within the business
  • Showcasing first-rate communication skills when managing customer orders, answering phone calls and responding to emails ensuring that high-levels of customer service and support are provided on a regular basis
  • Conducting meetings with the teams to discuss new procedures and changes and ensure they keep up to date with the organisational events and best practices
  • Ensuring strict adherence with Occupational Health and Safety policies and procedures by running safety and emergency drills, following standards of housekeeping and maintaining a safe, organised and clean working environment at all times
  • Optimising the presentation of products and services by creating eye-catching display and following effective visual merchandising strategies to better highlight product features and benefits to increase sales and profitability of the store

Fitting Room Associate

Big W
01.2011 - 01.2021
  • Accomplishing a variety of tasks such as organising and processing stock, handling incoming and outgoing calls, as well as managing fitting room area
  • Showcasing industry expertise by handling customer enquiries and complaints in an efficient manner, promoting 100% customer satisfaction
  • Demonstrating effectiveness in explaining information to the customers about the quality, value and style of products to influence their buying decisions
  • Consistently reaching and exceeding expectations and key performance indicators as both an individual, and as part of a high-performance team, resulting in achieving employee of the month
  • Maintaining established merchandising standard, including window, sales floor, and promotional display, in addition to mentoring new fitting room associates to contribute to the positive culture of the organisation
  • Acting as the first point of contact for customers and the business, maintaining the optimal processes and procedures, ensuring consistent level of support for both parties are provided

Deli Associate

Coles / Foodworks
01.2007 - 01.2012
  • Highly effective in providing assistance to staff on packaging, and preparing of deli products, as well as supervising deli counter to ensure prompt services to customers
  • Displaying excellent communication skills to effectively establish rapport with management and colleagues, which drives continuous success of the organisation
  • Performing various tasks such as transporting products to preparation or storage areas, and removing out-dated and damaged products from shelves and storage areas
  • Consistently observing sanitation and safety procedures to offer quality services, whilst managing product maintenance and rotation to avoid damages or spoilages
  • Outstandingly providing customers with excellent services by developing and maintaining strong professional relationships that result in repeat and referral business

Education

Certificate - Visual Merchandising

Australian Online Courses
08.2025

Year 12 - undefined

Sunbury College
01.2010

Skills

  • Proficient within a dynamic, fast paced working environment
  • Open to change, adaptable in new and varying circumstances
  • Highly skilled with a high emotional intelligence, enabling quick and effective relationship management and relationship building
  • Able to implement new or improved processes and procedures, aimed at improving efficiency and productivity
  • Strong abilities to work autonomously, with a desire to stay busy and keep achieving targets
  • High-proficiency with various industry related technology and software
  • Confident decision-making abilities with a knack for understanding the needs of the business or organisation at any given time
  • Goal-oriented person driving for continuous improvement to achieve specific business results
  • A good listener who is balanced, open to opposing perspectives, has an attitude to learn from others, and is open to new ideas
  • Proactively sought out opportunities to grow the business both internally and externally
  • Thinks creatively and uses alternative thinking to develop new ideas and answers to work-related problems
  • A team player maintaining a professional working relationship by encouraging and building mutual trust, respect, and cooperation among team members
  • Displays strong independence by developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done
  • Establishes long-range objectives and develops specifying the strategies and actions to achieve them successfully
  • Maintains professionalism and confidentiality when dealing with sensitive information and business matters
  • Develops own strategy, specific goals and plans to prioritise, organise, and accomplish tasks given
  • Uses critical thinking skills by reviewing relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards
  • A passion for high customer satisfaction through strong customer service orientation aptitude
  • Meet or exceed defined key performance metrics, both individually and as part of high-performing team
  • Treat people with respect under all circumstances, instil trust in others besides upholding the values of the organisation
  • Actively pursue continuous improvement initiatives to improve the overall performance of operations

Accomplishments

Manager ovation award

Timeline

Store Manager

Ally Fashion
03.2023 - Current

Store Manager

Bras N Things
01.2022 - 01.2023

Fitting Room Associate

Big W
01.2011 - 01.2021

Deli Associate

Coles / Foodworks
01.2007 - 01.2012

Year 12 - undefined

Sunbury College

Certificate - Visual Merchandising

Australian Online Courses

Similar Profiles

CREATE PROFILE
KATIE HOLMES