Katie Hua
Taylors Lakes,VIC
Summary
Energetic and reliable individual with a strong foundation in customer service and team coordination, ready to excel in retail environments. Offering exceptional teamwork, developing leadership abilities, and a deep understanding of operational procedures and inventory management. Skilled in problem-solving, communication, and organisation, as well as committing to enhancing efficiency and driving successful team outcomes. Prepared to thrive in fast-paced environments, learn new processes, and contribute to a positive customer experience while further developing skills in scheduling and team management.
Overview
3
3
years of professional experience
Work History
Shift Manager
Bubblecup
01.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
Team Member
Gotcha
03.2022 - 09.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
High School Diploma -
Copperfield College
Melbourne, VIC12.2024
Skills
- Customer service - Provided friendly and efficient assistance to ensure positive customer experiences
- Positive attitude - Maintained an optimistic and approachable demeanour in all interactions
- Teamwork and collaboration - Worked effectively with colleagues to achieve common goals and maintain smooth operations
- Punctual and reliable - Consistently met deadlines and ensured dependable performance
- Problem-solving - Addressed challenges quickly and efficiently to minimise disruptions
- Cash handling - Accurately processed transactions and managed cash registers with precision
- Time management capabilities - Prioritised tasks effectively to meet deadlines in fast-paced environments
- Patience and empathy - Provided thoughtful and understanding support to customers and colleagues alike
- Workplace safety - Adhered to safety protocols to maintain a secure and hazard-free work environment
Languages
English
Native or Bilingual
Vietnamese
Professional Working
Timeline
Shift Manager
Bubblecup
01.2023 - Current
Team Member
Gotcha
03.2022 - 09.2022
High School Diploma -
Copperfield College
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