Katie Humbert
Lane Cove,NSW
Summary
Talented Team Leader with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Results-focused onboarding professional with proven track record in streamlining onboarding processes and enhancing new hire experiences. Known for collaborative approach and ability to adapt to changing needs, ensuring smooth transitions for new employees. Skilled in effective communication and organisational development, contributing to team success and high employee satisfaction.
Overview
9
9
years of professional experience
Work History
Performance Lead
NIB
07.2021 - Current
- Lead Frontline teams in Retention, Proac, HMP and Sales
- Achieved a Pulse Survey score of 91% (+5%) above company and industry standards.
- Maintained and have exceeded targets for 6months consecutively
- Onboarded and coached high performing frontline sales staff
- Heavily involved in the recruitment and interviewing of potential candidates
- Effectively career developed over 20 candidates into desired career and roles
- Spearheaded change management initiatives to optimize workflows, improve efficiency, and reduce resistance during periods of organizational transition.
- Collaborated with stakeholders to align performance objectives with business goals and strategies.
- Led cross-functional teams to achieve project goals within budget and on schedule.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Led professional and thorough orientation sessions, introducing new hires to key company information.
- Collaborated with cross-functional teams to ensure seamless integration of new staff into company culture and practices.
- Reduced time-to-productivity for new employees through targeted training sessions and mentorship initiatives.
Training Facilitator
Youi Insurance
03.2020 - 08.2020
- Collected data on program effectiveness through surveying, data analysis and other methods and implemented solutions for improvement.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Gathered data about course success and participant experiences to help with future course planning.
- Taught more than 5 classes or workshops per year.
- Assessed skill gaps for employees in Internet Sales department and developed training courses to meet identified needs.
- Gathered feedback from team and department leaders to devise new training materials targeted on current needs.
- Administered assessments before, during and after courses.
- Liaised between trainers and course participants.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
Business English Teacher
BTL Group
03.2018 - 01.2019
- Prepared and implemented lesson plans covering required course topics.
- Administered assessments and standardized tests to evaluate student progress.
- Established appropriate deadlines and provided complete instructions for reading assignment and homework.
- Helped students develop important learning skills and good study habits useful in trade school or college education.
- Led interesting and diverse group activities to engage students in course material.
Sales and Implementation Coach
ANZ Bank
10.2015 - 02.2018
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Maintained energy and enthusiasm in fast-paced environment.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Used Microsoft Word and other software tools to create documents and other communications.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Conducted research, gathered information from multiple sources and presented results.
- Used coordination and planning skills to achieve results according to schedule.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and developed over 35 staff to successfully grow and develop their skills and abilities to be top performers.
Retention Team Leader
ANZ Bank
07.2017 - 08.2017
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Managed team of 12 employees, overseeing hiring, training, and professional growth of employees.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Cross-trained existing employees to maximize team agility and performance.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Prepared and recommended long-range plans for development of Retention department.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Education
120 Hour TESOL Certificate - TESOL
ITTT
Paris04.2018
Certificate IV in Training and Assessment (TAE 40110) - Training And Assessment
Open Colleges
Online09.2017
Skills
- Sales Training
- Planing and Performance Management
- Onboarding Facilitation
- Team building
- Professional Development
- MS Office
Timeline
Performance Lead
NIB
07.2021 - Current
Training Facilitator
Youi Insurance
03.2020 - 08.2020
Business English Teacher
BTL Group
03.2018 - 01.2019
Retention Team Leader
ANZ Bank
07.2017 - 08.2017
Sales and Implementation Coach
ANZ Bank
10.2015 - 02.2018
120 Hour TESOL Certificate - TESOL
ITTT
Certificate IV in Training and Assessment (TAE 40110) - Training And Assessment
Open Colleges
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