Summary
Overview
Work History
Education
Skills
Accreditations
Personal Top 5 Clifton Strengths
Coaching Skills
Hobbies and Interests
Timeline
Generic
Katie James

Katie James

Voyager Point,NSW

Summary

Multi-tasking Manager well-known for creating positive workplace cultures and high-performing teams. Demonstrates facilitation and coaching expertise, including group facilitation, one on one coaching and corporate conferences.


Committed facilitator, trainer and coach with the purpose to work in a role that focuses on the development of others, to drive desired individual and client outcomes.


Proven experience with developing leaders and teams, through facilitating programs that implement performance enhancement techniques, build leadership capabilities and focus on self awareness, while providing an exceptional and empowered experience.


Driven to work within an organisation that values the contributions of its employees and encourages a team environment that focuses on embracing strengths to strive towards achieving individual success and positively impact business objectives.

Overview

27
27
years of professional experience

Work History

Manager, Client Delivery

Inkling Group
08.2021 - 12.2023
  • Design and deliver programs relating to leadership capabilities, diversity and inclusion and wellbeing
  • Facilitate group sessions of 4 to 250 participants
  • Prepare materials for facilitation such as the facilitator session guide, PowerPoint slides, workbooks and handouts
  • Manage online meeting forums through Zoom, Microsoft Teams and Google Meet
  • Facilitate online sessions using technology such as screen sharing, breakout rooms, chat functions and sharing audio
  • Provide 1:1 coaching to participants over the period of the program, which focuses on their goals, program objectives and challenges
  • Facilitate 2:1 career coaching sessions between myself, the participant and their line manager to set goals and development plans for career aspirations and progression
  • Research information to develop new intellectual property and session content
  • Collaborate with all areas of the business including program managers, resourcing, accounts, operations and the CEO
  • Build relationships with clients such as CBA, Whitehaven Coal, Aware Super, CHEP Financial Services, Woolworths Group, BGIS, Air Services, Treasury Wine Estate and Team Global Express
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Attend and host client meetings as the program director, to discuss the evaluation strategy to guarantee a successful program and review the outcomes reports throughout the program to ensure success measures are being met.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Consistently achieved post program Net Promoter Scores (NPS) of 100 and above 75, which is considered world class
  • Consistent Coaching scores of "Effective" and "Highly Effective"
  • Identified opportunities during client meetings for further program development and business partnerships

Director

Katie James Coaching
10.2020 - 08.2021
  • Marketing of private coaching services
  • Client management
  • Provide 1:1 performance and life coaching
  • Account and business management

Account Manager

Permagard Automotive
07.2019 - 09.2020
  • Management of aftermarket sales teams throughout NSW to achieve targets
  • Product knowledge and sales training in a one on one and group environment
  • Mentoring and on boarding of junior consultants
  • Interaction with higher management to discuss performance of the sales team
  • Interaction with the service and parts department to ensure product supplies are maintained
  • Completing monthly sales reports
  • Providing exceptional customer service
  • Ordering promotional and marketing material
  • Attending quarterly conferences and presenting the performance of accounts in my network
  • Team leader for our contract with the Royal Australian Navy where I lead a team of workers to perform an antimicrobial clean of the ships during Covid
  • This occurred during a period of March – May 2020 when we were stood down from normal duties due to Covid lockdown restrictions.

Aftermarket Department Sales Manager

Suttons City
05.2018 - 06.2019
  • Promoted to Aftermarket Manager within Suttons Motor Group
  • Lead my team of consultants to achieve targets for new and used car sale departments
  • Conduct regular training on product knowledge, face to face and phone sales techniques
  • Presentation role playing
  • Phone sales and follow up skills
  • Complete training and induction of trainees
  • Training with the sales teams to incorporate aftermarket products in their road to a sale
  • Attending meetings with general managers and other department managers
  • Presenting results at monthly combined dealership meeting and motivating the team
  • Responsible for individual sales results
  • Responsible for department sales results
  • Compiling data for reports required weekly and at the end of the month
  • Liaising with the accounts department and financial controllers regarding product costs, discrepancies and adjustments to final end of month figures reported
  • Arranging and authorising commission payments for staff
  • Rostering, annual leave and sick leave approval
  • Team member performance appraisals
  • Handling customer issues and complaints.

Aftermarket Sales Consultant

Suttons Motors Arncliffe
02.2011 - 05.2018
  • Employee of the year 2011, 2012, 2013, 2014
  • Sale of aftermarket products to clients who have purchased a new or used vehicle
  • Products include paint and interior protection, window film, alarm systems, extended warranty programs
  • Offering the services of the dealership to new clients
  • Assessing the needs of the client and offering relevant products and services
  • Achieving monthly sales results based on gross profit and market penetration
  • Compiling data to complete weekly and monthly sales reports
  • Competently works within a team and individually
  • Working with colleagues in other departments such as new and used vehicle sales, spare parts, service, administration and stock control
  • Offering an exceptional customer service experience
  • Delegation and prioritising tasks to ensure effective time management
  • Daily interactions with department managers, general managers and higher management
  • Attending regular training seminars which focus on personality profiling and behavioural psychology to understand the communication styles and buying needs of clients
  • Organising rosters
  • Completing administration duties such as contracts, vehicle registration forms and warranty documents
  • Offering assistance to other departments with test drives, assisting clients, setting up for sales events and ensuring the showroom is always presentable.

Aftermarket Sales Consultant

Peter Warren Automotive Group
04.2006 - 02.2011

Aftermarket Sales Consultant

Stewart Toyota
10.2004 - 04.2006

Aftermarket Sales Consultant

Sydney City Hyundai and Star Subaru
04.2004 - 10.2004

Aftermarket Sales Consultant

United Holden
11.2002 - 02.2004
  • Trainee Business Manager

Aftermarket Sales Consultant

Collins Honda
11.2001 - 11.2002

Aftermarket Sales Consultant

Motor One Group
09.2001 - 11.2001
  • Relieving on a temporary basis at dealerships such as Lander Toyota, Nissan, Kia and Mitsubishi, Muirs Holden and McGraths Holden Sutherland

Store Manager

Reign Menswear
07.2000 - 05.2001
  • QVB and Parramatta Stores

Casual Sales Consultant and promoted to Assistant Store Manager

No Regrets
02.1998 - 07.2000
  • City and Miranda Stores

Casual Sales Assistant

Bras N Things
12.1996 - 02.1998

Education

Coach Mastery and Advanced Coach Mastery -

The Life Coaching College
02.2021

Post Graduate Diploma in Sport Psychology -

University of Western Sydney, MacArthur
04.2000

Bachelor of Applied Science (Psychology) -

University of Western Sydney, MacArthur
04.1999

Completed White Card Qualification -

Safe Work NSW

Attended Year 7 – Year 12 -

Meriden Anglican Girls School, Strathfield
01.1996

Skills

  • 5 years experience as a confident and highly trained facilitator
  • 15 years experience in sales training with a focus on performance
  • Impactful and empathetic coach
  • Effective facilitation of groups ranging from 4 to 250
  • Corporate facilitation of conferences up to 250 attendees
  • Design of programs to meet the clients outcomes and objectives of the participant
  • Confident and engaging public and keynote speaker
  • Effective and influential written and verbal communication
  • Emotionally intelligent and self aware
  • Team member training and development, including onboarding
  • Achievement and commitment to Key Performance Indicators (KPI's)
  • Customer Relationship Management (CRM)
  • Highly organised and committed to achieving deadlines
  • Sales techniques
  • Time management
  • Expectation setting
  • Negotiation
  • Contract management

Accreditations

  • Gallup Clifton Strengths
  • DISC Personality Profiling
  • Roche Martin Emotional Capital Report (ECR) Self and 360
  • MRG Leadership Effectiveness Analysis (LEA) Self and 360

Personal Top 5 Clifton Strengths

  • Individualisation: My strength lies in identifying the unique qualities in people so that their value and strengths are acknowledged, to help groups feel empowered to work together and achieve their goals individually. I also have the ability to connect pieces of data and information, to ensure the purpose and impact of the program is clear
  • Futuristic: I am able to foresee what can be created and bring visions to life
  • Communication: I am a strong and influential communicator with the ability to articulate content, ideas and information clearly and concisely
  • Achiever: I work with integrity and complete all tasks assigned within deadlines. I have found the balance with this strength to ensure high performance ways of working are sustainable and balanced with recovery rituals to prevent burnout
  • Developer: My passion lies in helping develop others. I gain great satisfaction from seeing others grow and step into their true potential

Coaching Skills

  • Accredited coach who can plan a coaching session using the Personal Coaching Program (PCP) which provides structure for the session
  • Customise coaching sessions that suit the individual's desired outcomes and may include topics such as goal setting, the GROW model, values, principles for success, positive self-talk and managing the negative internal narrative
  • Utilising specific coaching models for mindset training
  • Rapport building through mirroring body language and utilising the strategies of DISC to match communication styles
  • Commitment to providing a mutually respectful, empathetic, authentic and judgement free space to allow the individual to explore their answers, engage in coaching and reach the break throughs needed for their outcomes
  • International Coaching Federation (ICF) criteria is utilised to ensure coaching is conducted ethically and with integrity at all times
  • Commitment to continued learning of coaching models and other coaching disciplines such as NLP through the online learning portal available to me as part of my enrolment with The Life Coaching College
  • The ability to coach in a 1:1, 2:1 (participant and manager) and group setting

Hobbies and Interests

  • Spending time with my family
  • Socialising with friends
  • Travelling interstate and overseas
  • I enjoy the beach, surfing and snow skiing
  • Committed to a healthy lifestyle including walking, weight training and wellness programs
  • I enjoy reading books on personal growth, development, motivation and autobiographies
  • Member of The Lioness Society, a network of women supporting each other through business and personal achievements
  • Interested in behavioural psychology, emotional intelligence, NLP and DISC personality profiling

Timeline

Manager, Client Delivery

Inkling Group
08.2021 - 12.2023

Director

Katie James Coaching
10.2020 - 08.2021

Account Manager

Permagard Automotive
07.2019 - 09.2020

Aftermarket Department Sales Manager

Suttons City
05.2018 - 06.2019

Aftermarket Sales Consultant

Suttons Motors Arncliffe
02.2011 - 05.2018

Aftermarket Sales Consultant

Peter Warren Automotive Group
04.2006 - 02.2011

Aftermarket Sales Consultant

Stewart Toyota
10.2004 - 04.2006

Aftermarket Sales Consultant

Sydney City Hyundai and Star Subaru
04.2004 - 10.2004

Aftermarket Sales Consultant

United Holden
11.2002 - 02.2004

Aftermarket Sales Consultant

Collins Honda
11.2001 - 11.2002

Aftermarket Sales Consultant

Motor One Group
09.2001 - 11.2001

Store Manager

Reign Menswear
07.2000 - 05.2001

Casual Sales Consultant and promoted to Assistant Store Manager

No Regrets
02.1998 - 07.2000

Casual Sales Assistant

Bras N Things
12.1996 - 02.1998

Coach Mastery and Advanced Coach Mastery -

The Life Coaching College

Post Graduate Diploma in Sport Psychology -

University of Western Sydney, MacArthur

Bachelor of Applied Science (Psychology) -

University of Western Sydney, MacArthur

Completed White Card Qualification -

Safe Work NSW

Attended Year 7 – Year 12 -

Meriden Anglican Girls School, Strathfield
Katie James