Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic
Katie Jones

Katie Jones

Summary

I am a Business Development Manager (Veterinary Nutrition Advisor) skilled in growing sales and distribution, and improving customer relationships.


With a long and experienced history within the veterinary industry, I can capitalise on that knowledge to develop and maintain strong industry relationships. I'm an organised and dependable candidate, successful at managing multiple priorities with a positive attitude. I have a keen willingness to take on added responsibilities to meet team goals.



I am seeking to maintain a full-time position within the industry that offers professional challenges utilising my interpersonal skills, excellent time management and problem-solving skills.

Overview

23
23
years of professional experience

Work History

Business Development Manager - Vet

Nestle Purina
01.2023 - Current
  • Leveraged my veterinary industry experience to identify and pursue valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Demonstrated veterinary product knowledge to show clinic customers the benefits and advantages and encourage purchases of PRO PLAN Veterinary products.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Established relationships with key decision-makers within customer's organisation to promote growth and retention.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.
  • Represented company and promoted products at conferences and industry events.
  • Educate customers on PRO PLAN Veterinary product quality, science and market comparisons by providing in person knowledge/training sessions.

Breeder Support Liaison

Nestle Purina
02.2021 - 01.2023
  • Support and assist Breeder Manager in all aspects of breeder role.
  • Focus on customer/breeder retention and acquisition.
  • Overseeing and maintaining relationship of growing breeder database.
  • Establish and maintain detailed breeder database of 450 Canine and Feline Breeders
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning and delivery schedules to ensure smooth running of product delivery for show season
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Successfully managed show and litter support budgets and allocated resources to maximize productivity and profitability.
  • Event Setup: Lead, plan and attend events that showcase the benefits of using Purina PRO PLAN Diets. Leverage these events into sales opportunities

Consumer Services Specialist

Nestle Purina
05.2019 - 01.2021
  • Responded proactively and positively to rapid change.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Contributed ideas during brainstorming sessions aimed at enhancing internal processes and protocols, resulting in improved customer service delivery.
  • Delivered outstanding customer service through effective and timely resolution of various customer inquiries and concerns.
  • Delivered weekly reports to management outlining key performance metrics and trends in customer feedback.
  • Consistently met or exceeded established performance targets related to call handling time, first contact resolution rate, and overall customer satisfaction scores.

Senior Veterinary Nurse

The Strand Veterinarian
03.2016 - 12.2020
  • Client relations: maintaining and promoting a high standard of client care
  • The Strand Veterinarian constantly goes above and beyond what our clients expect
  • Administrative/Reception duties/Appointment management Product knowledge (We have a wide range of products that we are required to have in depth knowledge on, as each client receives an individual tailored solution) Nutritional planning for individual patients Stock management/ordering/stock taking Clinic promos/newsletters/blogs Continuing Education
  • Through webinars/seminars of topics related to nursing and client relations throughout the year
  • Social Media
  • I help create content and run the TSV Facebook page and our Instagram page
  • Assisting vet in all aspects of animal care and treatment, both medical and surgical cases Admission of animal with client for routine surgery, hospital/medical admission etc Blood taking, catheter placement Surgical preparation Diagnostic testing Patient monitoring before, during and after anaesthetic or sedation Intensive medical care for very compromised patients X-ray taking Equipment maintenance Nurse student training Junior nurse training Discussing post-operative or home care of patient with owner Record keeping Invoicing Creating and initiating clinic protocols Hospital food ordering

Senior Veterinary Nurse

Vetcare Grey Lynn/Unitec
06.2014 - 03.2016
  • Responsibilities Client relations: maintaining and promoting a high standard of client care
  • Administrative/Reception duties/Appointment management Stock management/ordering/stock taking Clinic promos/newsletters/blogs Assisting vet in all aspects of animal care and treatment, both medical and surgical cases Admission of animal with client if routine surgery Blood taking, catheter placement Surgical preparation Diagnostic testing Patient monitoring before, during and after anaesthetic or sedation Intensive medical care for very compromised patients X-ray Equipment maintenance Nurse student training Junior nurse training Discussing post operative or home care of patient with owner Record keeping Invoicing Creating and initiating clinic protocols In clinic promotions/social media

Customer Services Agent

GE Money & Insurance
  • Responsibilities Professionally dealing with customers in a phone-based role Determining customer needs and directing them to products to meet those needs Developing knowledge and understanding of financial management practices Meeting personal and team KPI's Ensuring customer complaints are entered into GE CRM database

Northern Region Business and Customer Care Manager

Thermoplastic Engineering
12.2012 - 09.2013
  • Key Achievements New Auckland office site located and set up Company database revitalised and updated Website and promotional materials finalised and put into production Stock system initiated Responsibilities included: Administration tasks including reception, customer service team coordination, and office management Initial set-up of a warehousing, office and showroom facility for TPE in Auckland Stock control for Auckland Work alongside advertising/design company to update company website, create product support materials and e-newsletters Updating and completion of company database Visits to completed sites for photography and information gathering for company case studies

Senior Veterinary Nurse

Ponsonby Vets
12.2009 - 12.2012
  • Key Achievements: Stock management system put into place for customer orders to ensure turnover of stock maintained Puppy training school attendance increased to a more consistent level Higher level of customer service provided and maintained Responsibilities included: Training and Induction of new Vet Nurses at one of Auckland's busiest vet practices Front of house client relations and communications Stock management Assisting veterinary surgeons with all aspects of patient care

Service Desk Analyst

Fujitsu New Zealand
07.2007 - 02.2008
  • Responsibilities First level technical support for external clients within New Zealand Co-ordinating responses to customers by ensuring all customer issues are logged correctly and dealt with within the required time Providing feedback and updates to customers of case status Developing and maintaining good relationships with customers during a time when people are stressed

Helpdesk Administrator

ACI Worldwide, London UK
09.2006 - 05.2007
  • Responsibilities First line of support for internal customers in the EMEA region (Europe, Middle East and Africa) Ensuring all internal customer requests for IT services were logged, monitored, and the customer was informed of status or progress
  • Arranging required repairs with maintenance provider or manufacturer
  • Producing weekly and monthly reports for IT services Manager
  • Coordinating all purchasing requirements for support office and internal customers
  • Budget maintenance
  • Building relationships between product providers and ACI to ensure best deals were provided.

Assistant Buyer

D&R Holdings
02.2001 - 08.2006
  • Responsibilities Assist Director in all aspects of buying that relate to stock in New Zealand & Australia
  • Develop analysis and control of all current stock, including maintenance of up-to-date budgets using Microsoft Excel Work in retail to support store managers and ensure close contact with consumer trends Stock allocation

Education

Diploma in Veterinary Nursing -

UNITEC

Anthropology/Sociology -

Auckland University
01.2019

Marketing papers -

Massey University
01.2012

University Entrance -

Wellington Girls College
01.1999

Skills

  • Dedication to client - Strong focus on client's needs, whilst maintaining company focus, budget and values
  • Interpersonal and communication skills – Team player, able to work under pressure, valuing and supporting team members while working towards a common goal
  • Empathy – Demonstrated almost 20 years' experience working with customers of all ages and backgrounds, determining their needs and exceeding expectations High level of patience, fairness and compassion
  • Strategic Planning - Plan, create, communicate and execute Vet field activity plan collaborating with Customer Business Manager
  • Client Relationship Building - Develop highly effective relationships with all key customers and key internal stakeholders Develop effective plans to meet marketing objectives and customer needs
  • Territory Management - Responsible for execution of Cycle plans in stores for own assigned territory
  • Goal Setting and Achievement - Strong understanding of Vet retail environment & consumers Utilising this knowledge to create goals and develop effective plans to meet marketing objectives and customer needs

Hobbies and Interests

  • Caring for my three cats! They are a full time job in themselves! (I have typical vet nurse cats…. there’s always something going on with their health!)
  • Sports: Weights/strength training, Muay Thai
  • Photography
  • Travel: UK, France, The Netherlands, Germany, Belgium, New Caledonia and South Africa.
  • Community work/volunteer work: Worked with Eco Matters with community gardens. Lonely Miaow Charity assisting with foster care of kittens
  • Continuing Education in Animal Industry: I have a real passion for feline medical care, feline nutrition and feline handling.
  • Continuing Education in my “passion “projects”! Sociology and Anthropology.

Timeline

Business Development Manager - Vet

Nestle Purina
01.2023 - Current

Breeder Support Liaison

Nestle Purina
02.2021 - 01.2023

Consumer Services Specialist

Nestle Purina
05.2019 - 01.2021

Senior Veterinary Nurse

The Strand Veterinarian
03.2016 - 12.2020

Senior Veterinary Nurse

Vetcare Grey Lynn/Unitec
06.2014 - 03.2016

Northern Region Business and Customer Care Manager

Thermoplastic Engineering
12.2012 - 09.2013

Senior Veterinary Nurse

Ponsonby Vets
12.2009 - 12.2012

Service Desk Analyst

Fujitsu New Zealand
07.2007 - 02.2008

Helpdesk Administrator

ACI Worldwide, London UK
09.2006 - 05.2007

Assistant Buyer

D&R Holdings
02.2001 - 08.2006

Customer Services Agent

GE Money & Insurance

Diploma in Veterinary Nursing -

UNITEC

Anthropology/Sociology -

Auckland University

Marketing papers -

Massey University

University Entrance -

Wellington Girls College

Similar Profiles

CREATE PROFILE
Katie Jones