Katie Kallenberg
Miling Wa 6575
Summary
Dynamic Bottleshop Manager at Locals Co Rose Hotel with a proven track record in optimizing inventory and enhancing customer satisfaction. Skilled in data entry and time management, I effectively trained staff and negotiated with suppliers, achieving a significant reduction in waste while fostering a positive shopping experience.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bottleshop Assistant
Locals Co Treendale Farm
10.2024 - 09.2025
- Assisted in daily operational tasks, supporting team efficiency and workflow continuity.
- Supported customer interactions, addressing inquiries and providing product information effectively.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Bottleshop Manager
Locals Co Rose Hotel
09.2021 - 09.2024
- Supervised daily operations, ensuring compliance with safety and health regulations
- Managed inventory levels, optimizing stock turnover and minimizing waste
- Trained and mentored staff on customer service best practices and product knowledge
- Developed relationships with suppliers to negotiate favorable pricing, secure exclusive products, and maintain consistent stock levels.
- Received payments by cash, credit, and personal check and remitted correct change.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Bottleshop Attendant
Locals Co Treendale Farm Hotel
11.2019 - 09.2021
- Assisted customers in product selection, enhancing overall shopping experiences.
- Managed inventory levels, ensuring optimal stock availability and organization.
- Processed transactions accurately using point-of-sale systems, maintaining cash register balance.
- Maintained cleanliness and orderliness of sales floor, contributing to positive store atmosphere.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to maintain high satisfaction rates.
Education
High School Diploma -
Newton Moore SHS
Bunbury, WASkills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Data entry
- File and record keeping
- Administrative tasks
- Accounting support
- Client interaction
- Product and service sales
- Customer service
Certification
- CM - Certified Manager Certification
- RSA - Responsible Service of Alcohol
- White
Timeline
Bottleshop Assistant
Locals Co Treendale Farm
10.2024 - 09.2025
Bottleshop Manager
Locals Co Rose Hotel
09.2021 - 09.2024
Bottleshop Attendant
Locals Co Treendale Farm Hotel
11.2019 - 09.2021
High School Diploma -
Newton Moore SHS