KATIE KATSAROS
Midway Point
Summary
I am a committed and motivated Sales Representative with exceptional expertise in driving revenue and building client relationships. I adapt to changing needs, known for reliability, honest with a positive attitude, fostering productive team environment, and consistently meeting targets.
Overview
25
25
years of professional experience
Work History
Sales Representative
PFD Foodservice
04.2008 - Current
- Manage defined territory to achieve and exceed sales targets/KPI's
- Develop effective sales strategies to acquire new customers and expand existing customers.
- Build strong relationships with new and existing customers.
- Generate detailed sales reports and provide to the management team.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Respond promptly to general inquiries from customers via mail, email ans fax.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Pharmacy Assistant/ Medication Packer
Amcal Pharmacy
01.2007 - 01.2008
- Delivered exceptional level of service to each customer by listening to concerns, answering questions and assisting with products.
- Cash handling and paying of customer accounts.
- Usage of Webster Care program.
- Packing medication into Webster Care packs.
- Assisting pharmacist when required.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Ensured timely completion of orders through effective time management and multitasking skills.
Customer Service Cashier
Woolworths
01.2005 - 01.2007
- Received and processed cash and credit payments for instore purchases.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Maintained friendly and professional customer interactions.
- Worked as a team member to provide the highest level of service to customers.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Administration Assistant
Glenview Nursing Home
01.2002 - 01.2005
- Greeted visitors and appropriately directed to designated areas; answered phone calls quickly and efficiently.
- Usage of PABX phone system.
- Organising of rosters and filing of shifts.
- Medication charts and stickers for residents.
- Monthly billing of resident accounts.
- Assisting with process of payroll.
- Trisoft billing system.
- Cash handling/ petty cash.
- Managed clerical needs including copying, faxing and file management.
Administration Traineeship
Southern Air
01.2001 - 01.2002
- Completion of Certificate 3 in Business Office Administration
- Assisted customers during selection process and helped them to choose the perfect product to meet their needs.
- Greeted store customers promptly and responded to questions with knowledgeable service.
- MYOB accounting.
- Debt collection.
- Making appointments.
- Warehouse and stock organising.
- Managing of accounts.
Education
Certificate III - Business Office Administration
TGT Training
Moonah, Tas01.2002
Certificate III - Transport and Distribution Administration
Learning Partners
Lutana, Tas01.2009
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Sales strategy development
- Complex Problem-solving
Timeline
Sales Representative
PFD Foodservice
04.2008 - Current
Pharmacy Assistant/ Medication Packer
Amcal Pharmacy
01.2007 - 01.2008
Customer Service Cashier
Woolworths
01.2005 - 01.2007
Administration Assistant
Glenview Nursing Home
01.2002 - 01.2005
Administration Traineeship
Southern Air
01.2001 - 01.2002
Certificate III - Business Office Administration
TGT Training
Certificate III - Transport and Distribution Administration
Learning Partners
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