Katie Kendall
Summary
Self-motivated, dependable volunteer experienced working toward humanitarian objectives. Committed to providing compassionate support while adhering to the mission of advocating for progressive change. Excellent communication and relationship building skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Headspace- Youth Reference Group Volunteer
Gateway Health
01.2023 - Current
- I assisted with special events and programs, including radio interviews sharing my story of mental ill and newspaper articles sharing my story of mental ill health.
- Communicated with staff members to stay informed about volunteer opportunities and events, such as sitting in on the interview panels for future employees.
- I participated in volunteer orientations and training sessions to learn about organisational changes and mission updates.
- Supported engaging, fun, and smooth-running events by helping with organisation and planning.
- Used strong interpersonal communication skills to convey information to others.
- Collaborated with other nonprofit organisations to develop joint initiatives that benefited the broader community at large.
- Supported public relations efforts by representing the organisation at various community events, building positive relationships with potential supporters.
- I educated young people about strategies for driving discussions about mental health and promoting social change.
Environmental Cleaner
The Mould Group
07.2023 - Current
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the homes of people struggling with their help, including NDIS clients
- Promoted a healthy environment for clients experiencing health difficulties due to mould toxins present in the house through mould remediation.
- Performed regular equipment maintenance and reported problems to the supervisor..
- Followed safety standards and established SOPs when handling, mixing, and storing hazardous chemicals.
- removed flooring, skirting and walls to treat underlying water issues
Cashier
Coles
08.2019 - 10.2022
- Answered questions about store policies and addressed customer concerns
- Helped customers complete purchases, locate items and join reward programs
- Monitored self-checkout systems and provided assistance or intervention where required
- Worked flexible schedules and extra shifts to meet business needs
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Assisted customers with locating and choosing merchandise in any store department
- Resolved customer complaints and maintained a clean and tidy checkout area especially during COVID-19
- Worked closely with shift manager to solve problems and handle customer concerns
- Checked identification for proof-of-age for dangerous goods
- Mentored new team members on POS system operation, customer service strategies, and sales goals
- Operated cash register to record transactions accurately and efficiently.
Education
Bachelor of Social Work (honours) - Social Work
Latrobe University
Albury/Wodonga11.2027
High School Diploma -
Albury High School
Albury, NSW11.2023
Skills
- Customer assistance
- Maintaining Store Appearance
- Written and verbal communication
- Time management skills
- Conflict resolution
- Leadership Qualities
- Community Service
- Relationship Building
- Public Speaking
- Teamwork and Collaboration
- Positive Attitude
- Youth Advocacy
- Event Coordination
Soccer Experience
I have participated in local soccer for many years and in the previous seasons i have helped coach younger age groups and played the role as vice captain, while continuing to play.Soccer has helped me:. Learn to work collaborativelyRespond to different needs of individualsResolve conflictGive constructive feedbackTake responsibility for my actions and learn from mistakesDevelop emotional controlImprove time management skillsRole model for younger kidsTake on leadership responsibilities
References
- Lee Bonacci, 0400 755 234, Previous work service Manager
- Carol Wright, 6041 6265, Previous School Teacher
- Graham Singleton, 0407 899 266, current employer
- Katie Audrey, 0473447034, katie.shalevski@gatewayhealth.org.au. community awareness and engagement officer (headspace albury/wodonga and wangaratta volunteering manager)
Certification
- Working with children, check NSW and VIC
- Provisional 2 drivers license (NSW)
- mental health basics certificate
- enhancing and responding to mental health for students certificate
Additional Information
I am a current social work student, and at the end of this year, I will have a diploma in community services, I believe I am currently sitting on a cert 4 in community services. I am looking for a job more devoted to my future social work career that is willing to adapt to my study hours and provides me fulfilment of helping others that are struggling to have their needs met.
Timeline
Environmental Cleaner
The Mould Group
07.2023 - Current
Headspace- Youth Reference Group Volunteer
Gateway Health
01.2023 - Current
Cashier
Coles
08.2019 - 10.2022
Bachelor of Social Work (honours) - Social Work
Latrobe University
High School Diploma -
Albury High School
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